Wiremo Help Centre
How to set up Wiremo?
Select a platform to get manual tutorial of installing wiremo to it.
How Wiremo Works?
Easy steps to getting to know Wiremo Dashboard.
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How to Find Product ID on Shopify, WooCommerce And Squarespace
Welcome to Wiremo! In this tutorial, we will show how to find the product ID on Shopify, WooCommerce, and Squarespace.
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How to Setup And Use Wiremo Plugin for WooCommerce on Any WordPress Builder
Welcome to Wiremo! Below we will explain to you how to set up and use Wiremo plugin for WooCommerce on any WordPress Builder. It's...
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How to Setup And Use Wiremo Plugin for WooCommerce And Elementor on WordPress
Welcome to Wiremo! Below we will explain to you how to set up and use Wiremo plugin for WooCommerce and Elementor on WordPress. It's...
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How To Add Product Reviews To Your Webflow eCommerce Website
Welcome to Wiremo! In this step-by-step tutorial, you will find out how to set up one of the best customer review widgets on Webflow.
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How to Exclude Products or Collections From Review Request Campaigns in The Wiremo App for Shopify
Welcome to Wiremo! Below we will explain to you how to Exclude products or collections from review request campaigns in the Wiremo app for...
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How to Setup Past Orders Review Request in The Shopify With The Wiremo App
Welcome to Wiremo! Below we will explain to you how to set up a Past Orders Review Request (PRR) campaign for your Shopify store...
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How to Display Your Reviews in a List or Grid Layout
In this tutorial, you will find out how to choose the display of the Wiremo widget layout, in a List or masonry Grid. Customize...
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How to Upload Your Products And Reviews on Google Shopping
In this tutorial, we will explain how to upload your Products and Wiremo Reviews on Google Shopping. If you don't have a Wiremo account...
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How to Upload Your Squarespace Product Reviews on Google Shopping Feed
Welcome to Wiremo! In this tutorial, you will find out how to enable Google Shopping feed and generate XML files under the Wiremo dashboard.
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How to Upload Your Shopify Product Reviews on Google Shopping Feed
Welcome to Wiremo! In this tutorial, you will find out how to enable the Google Shopping feed and generate XML files under the Wiremo...
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Wiremo Review Widget Loading Code Explained
In this tutorial, you will find out how to edit the Wiremo div code according to where you want the Wiremo widget to be...
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How to Exclude Products From Review Requests in Wiremo Squarespace Plugin
To access and moderate the Exclusions option, go to your Wiremo Dashboard -> Install Wiremo -> Only for Squarespace users -> Squarespace plugin settings...
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Show All Reviews on a Dedicated Page on Your Shopify Store Using Wiremo
Welcome to Wiremo! Below we will explain to you how to show all your customer reviews on a dedicated page on your Shopify store...
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How to Uninstall The Wiremo Product Reviews App From Your Webflow Website
Thank you for using Wiremo. In this step-by-step tutorial, you will see how to uninstall the Wiremo Product Reviews app from your Webflow website.
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Show All Reviews on a Dedicated Page on Squarespace Using Wiremo
Welcome to Wiremo! Below we will explain to you how to show all your customer reviews on a dedicated page on your Squarespace using...
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How to Setup Product Reviews Carousel on Your Shopify Store Using The Wiremo App
Welcome to Wiremo! Below we will explain to you how to set up the Product Reviews Carousel on your Shopify store using the...
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How to Setup Product Reviews Carousel on a Squarespace Website
Welcome to Wiremo! Below we will explain to you how to set up Product Reviews Carousel on a Squarespace website. It's easy as pie....
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How to Setup Automated Review Request in Shopify App
Welcome to Wiremo! Below we will explain to you how to set up an Automated Review Request (ARR) campaign for your Shopify store using...
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How to Setup Customer Reviews Platform on Shopify With Wiremo App
Welcome to Wiremo! In this step-by-step tutorial, you will find out how to set up and use our customer reviews app for Shopify....
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How to Remove Wiremo Shopify App
In this short tutorial, we will show you how to remove Wiremo Shopify app from your website. Important:Please, note that once you'll delete...
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How to Cancel Your Wiremo Plan
In this short tutorial, we will show you how to cancel the Wiremo plan. Note: For Shopify users on how to delete and...
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Enable Review Keywords And Search in Reviews. Powered by Artificial Intelligence (AI)
As you already know we've implemented a new feature - Analyze review sentiment using Artificial Intelligence (AI). It helps you check what the text...
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Analyze Review Sentiment Using Artificial Intelligence (AI)
The Wiremo auto-approve feature is awesome. This is very important to save your time and focus on your business. Also, a very useful and...
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How to Import Customer Reviews From Google Business Profile
In this article, we will explain how to import your customer reviews from your Google Business Profile to Wiremo. Note:If you want to import...
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How to Import Customer Reviews From Facebook
In this article, we will explain how to import your existing Facebook reviews to Wiremo. Note:If you want to import reviews from a CSV...
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Wiremo Email Editor
There are lots of notification emails while getting and managing your customer reviews through Wiremo. And we understand that it is very important that...
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How to Migrate Reviews From Squarespace to Shopify
If you are moving your website from Squarespace to Shopify you can easily migrate your existing reviews. Login to Dashboard and go to Reviews...
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How to Migrate Reviews From Woocommerce to Shopify
If you are moving your website from WooCommerce to Shopify you can easily migrate your existing reviews. Login to Dashboard and go to Reviews...
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How to Integrate Wiremo Review Tool for eCommerce Stores With Shopify
Welcome to Wiremo! In this step-by-step tutorial, you will find out how to set up one of the best customer reviews platforms on Shopify.
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How to Use Wiremo Conversations And Why
The most important thing for an eCommerce website is to get more money, constantly get reviews and to keep in touch with the customers....
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How to Setup an Automated Review Request
Nowadays it is very important for online businesses to get, show and share customer reviews. And while it is much easier to show and...
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ARR Statistics - How to Read it And Understand
Using ARR (Automated Review Request) is crucial if want to get more and more customer reviews, but much more important is to understand which...
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User Roles & Notifications
It's our great pleasure to announce the official launch of a new and very useful feature - Multiple User Roles. If you have more...
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How to Setup And Use Questions & Answers in Wiremo Widget
We are proud, and it's our great pleasure to announce the official launch of a new and great feature - Questions and Answers (Q&A)...
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How to Remove Wiremo Plugin From Your Squarespace Website
In this guide, we will describe how to remove Wiremo from your Squarespace website. First, you need to access the Squarespace admin page, Select...
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How to Setup And Use Additional Questions in Wiremo Widget
It is our great pleasure to announce the official launch of our new feature - Additional Questions for our customer reviews widget. In this...
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Learn The Types of Review Request Email for Your Campaign
In this post, we will explain the differences between the types of review request emails: "In-Email or On-Landing". There are two types of...
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How to Use Business Name Instead of The First And Last Name
Usually, business owners want to use the business name instead to the First and Last name in widget and notification emails. Below we will...
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How to Export Reviews From Wiremo
In this article, we will explain how to export your customer reviews to a CSV file using your Wiremo Dashboard.
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How to Adjust Notification Emails to The Brand
A very important feature for many of our customers. Below we will explain to you how to adjust all your notification emails to your brand.
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How to Setup Automated Review Request in WooCommerce Plugin
Welcome to Wiremo! Below we will explain to you: How to set up an Automated Review Request Campaign in the Wiremo plugin for WooCommerce....
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How to Setup Past Orders Review Request in WooCommerce Plugin
Welcome to Wiremo! We know that many of you had a lot of past orders before start using Wiremo. That's why we've created the...
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How to Accept Reviews Automatically for Specific Ratings
Hi! In this short tutorial, we will show you how to automatically accept reviews for a specific rating. How to accept review automatically To...
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How to Hide Last Name in Reviews
Hi! In this short tutorial, we will explain to you how to hide your reviewer's last name in the widget. How to hide last...
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How to Setup Past Orders Review Request in Squarespace Plugin
Welcome to Wiremo! We know that many of you had a lot of past orders before start using Wiremo. That's why we've created the...
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How do I Set a Verified Buyer Label for a Review
Hi! In this short tutorial, we will explain you how to mark a review with the "Verified buyer" label. Important:Please note that you can...
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How Can I Change Credit Card Details?
Hi! In this short tutorial, we will explain you how to change your credit card details in Wiremo Dashboard. Change credit card details To...
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How Can I Find Your Emails?
Hi! In this short tutorial, we will explain you how to find all the email that you've got from Wiremo. How to find the...
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How to Change The Number of Reviews Per a Pageview
Hi! In this short tutorial, we will explain you how to change the number of customer reviews displayed per a pageview. Change the number...
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How to Find Specific Product Reviews
Hi! In this short tutorial, we will explain you how to find your customer reviews for a specific product. How to find specific product...
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How to Remove Wiremo Branding
Hi! In this short tutorial, we will show you how to remove Wiremo branding from the widget. Note:Please note that this option is available only...
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How to Reply, Accept, Decline, Mark as Pending or Delete Reviews
Hi! In this short tutorial, we will explain you how to accept, reply, decline or mark as pending your customer reviews. Moderate in...
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How Can I Upgrade to Essential or Professional Plans
Hi! In this short tutorial, we will explain you how to upgrade your package to our Essential or Professional plans. How to upgrade...
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How Can I Update my Account Billing Details
Hi! In this short tutorial, we will explain you how to update your billing details in Wiremo Dashboard. Update billing details To update...
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How Can I Change my Account Password
Hi! In this short tutorial, we will explain you how to change your password in Wiremo Dashboard. Change account password To change your account...
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How to Pay an Invoice in Dashboard
Hi! In this short tutorial, we will explain you how to pay your invoices in Wiremo Dashboard. Note:Please make sure you have updated your billing...
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How to Submit a Ticket
Hi! In this short tutorial, we will explain you how to submit a ticket in Wiremo Dashboard. Submit a ticket To Submit a...
Tips & Tricks
Learn more about customer reviews.
Frequently asked questions
Don't wait get reviews. Ask for them. We've design tens of great
features-ask for review...
How does 14-days free trial work?
Once you’ve signed up, you’ll have 14 days to setup, configure and test Wiremo. By the end of the free trial period or during your trial you can upgrade to our Essential, Professional or Custom plan.
How can I upgrade Wiremo after the free trial has expired?
You can upgrade at any time. Log in to Wiremo dashboard. Then go to Settings -> Billing and press the Upgrade button under your plan details.
What happens if I do not upgrade my account?
If you didn't upgrade and the Wiremo widget is still active on your website, the review widget will be replaced with the message “Payment issues”. Please make sure you've upgraded or removed the Wiremo plugin/widget from your website before your free trial ends.
How can Wiremo’s price be compared to its competition?
Our idea is to provide a great product at the lowest price. We are doing our best to upgrade our service day by day.
Can I change or cancel my plan any time?
Yes, you can change or cancel your plan at any time. You can do it under your dashboard.
How can I reset my dashboard login details?
If you forgot or lost your login details for Wiremo Dashboard, please follow this link to reset your password.
How can I change my credit/debit card details?
In order to change your Credit/Debit card details, log in to Wiremo Dashboard, then go to Settings -> Billing and click on the Credit/Debit tab. Edit your card details, then press the Save button.
How can I change my password?
In order to change your password, log in to Wiremo Dashboard, go to Settings -> Billing and select the “Client Password” tab. Type your current and new password, then press Save Changes.
How can I import reviews to my dashboard?
There are two ways to import reviews to your Dashboard – manually, or by using a .csv file. To import a review, log in to your Dashboard then go to Reviews. In the top-right corner, press the Import Reviews button. Then choose your desired import method.
How can I restore the default app design?
To restore default Wiremo app design, log in to Dashboard then go to Customize and choose App design tab. Scroll down and press the Restore Default button.
How can I accept, decline or reply to a review?
To Accept, Decline or Reply to a review, please log in to Dashboard then go to Reviews. Choose the review you want to make an action with, then at the right side of the review find and click on the settings icon. Then, choose the action you want to perform.
What are ’conversations’ and why should I use them?
By using conversation, you can contact your customers privately to help them or ask them something. This can help you increase your rating and customer loyalty.
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