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How to Setup Customer Reviews Platform on Shopify With Wiremo App

Vladimir P.

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Welcome to Wiremo! In this step-by-step tutorial, you will find out how to set up and use our customer reviews app for Shopify.

 

Setup Wiremo app for Shopify

Open Admin page on your Shopify Store.

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Go to Apps and visit the Shopify App Store.

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Search for Wiremo and add the app to your store. For an easier way to find the app, please type "Wiremo", or use the direct link: https://apps.shopify.com/product-reviews-app-by-wiremo

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

On the next page click on the “Install app” button to proceed with the installation.

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

We will proceed with the installation, a special offer is applied for your 1’st month subscription. Your first 30 days are completely free (up to 250 orders). Next, based on your monthly orders, Wiremo will be absolutely free if you have less than 50 orders monthly. The price is changing according to your monthly orders, you can check the prices by moving the slider (Pin. 1).
Once you are ready click on the “Let’s Go” button (Pin. 2).

How to Setup Customer Reviews Platform on Shopify With Wiremo App



On the next screen, you will need to Approve your Wiremo subscription by clicking on the "Approve subscription" button.

How to Setup Customer Reviews Platform on Shopify With Wiremo App



On the "Wiremo Setup", choose one of the options to continue the installation. You can select either with the Automatic (Pin. 3) or you can choose Manual installation (Pin. 4).

Further, we will proceed with Automatic installation. Click on “Let’s get started” (Pin. 3). For manual installation refer to the last step of this guide.

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Wiremo Installation

Select which of the widgets you would like to install. By default, the plugin will install all of the widgets available (Pin. 5). They are as follows:

  • Install widget on product page - this will install the review widget on all of your product pages.
  • Widget lite on product page - it will install the rating widget (stars) on your product page.
  • Widget lite on collection page - it will install the rating widget (stars) on your product grids in your collection pages, this will also affect your featured products.

Next, we will proceed with plugin installation by clicking the “Install Wiremo” button (Pin. 6).

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Personalize your review widget

In this step you can change the color of your Main buttons (Pin. 7), Star rating (Pin. 8) and widget background (Pin. 9). Also, the Star size can be changed to Small, Medium or Large (Pin. 10). 

Next, select the Widget Layout “List or Grid” - this will be the design of the review widget (Pin. 11).

Once done, click on the “Continue” button (Pin. 13).


Note:
You can skip this step and customize these later under your Wiremo dashboard (Pin. 12).

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Personalize your review request email

This setting allows you to set up Automated Review Request which will automatically send a review request to your customers after purchase from your store.

  • Send email in: Select the number of days after purchase (the order should be marked as fulfilled) you want to ask your customer for review (Pin. 14).
  • After: The review request email will only be sent after fulfillment and according to the selected days in the “Send email in” option (Pin. 15).
  • Email sender name: You should type your Business name (Pin. 16). 
  • Email from: You should avoid using public domains for the email field . Your emails are likely to go to the SPAM folder. Using a private domain provides easy identification to your customers (Pin. 17).
  • Email subject: Enter a subject for your review request email (Pin. 18).
  • Email text: You can use the default text or change it to your preferred (Pin 19), you can also add variables (Pin. 20).

You can send a test email (Pin. 21), and if it’s all good, you can click on the “Continue” button (Pin. 22).


Note:
You can always change these later under your Wiremo dashboard.

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Installation Instructions

The Wiremo review widget has been already installed on your Shopify store and you can check it by clicking on the product page (Pin. 23) and collection page (Pin. 24). Also, you can change the notification email (Pin. 25).
If you are happy with the Wiremo installation click on the “Yes, all good” button (Pin. 26).
Use “Skip or reinstall the plugin” if you do not see the Wiremo widget installed on your store (Pin. 27).

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Great! Wiremo is Installed

On the next page, you can go to the Wiremo dashboard (Pin. 28), Import reviews (Pin. 29) or go to the plugin settings (Pin. 30). All the next changes can be done from your Wiremo dashboard. 

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Shopify App General Settings

  • Hide Stars when no reviews: allow you to hide widget lite ( rating star widget ) when there are no reviews associated with the product.
  • Automatic authentification for customers: your customers won't need to authenticate their reviews as it will be done automatically.
  • Sync products statistics: this function is used to synchronize reviews statistics with your website, in case you have imported your reviews from other platforms.
  • Reinstall the Wiemo app: this allows you to delete the Wiremo app and start the process from scratch.
  • Notification email: set an email on which you will get all the notifications about new reviews, Q&A or conversation emails.

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

Manual installation

This type of install gives you full control over the widget placements in your store. These are shortcodes used to make the display of Wiremo widgets. Each of the options is followed by instructions. Once you are done you can click on “Installed successfully” which will trigger plugin installation on your store.

How to Setup Customer Reviews Platform on Shopify With Wiremo App


 

If you are looking on how to Uninstall the Wiremo app from your Shopify store, then please, follow this tutorial: https://wiremo.co/wiremo-support/how-to-remove-wiremo-shopify-app/


 

Thank you for choosing Wiremo!