Welcome to Wiremo! Below we will explain to you how to set up an Automated Review Request (ARR) campaign for your Shopify store using the Wiremo app. It's easy as pie. Before configuring the ARR campaign start your free trial account and configure the Wiremo review app for Shopify.
Read more →
In this short tutorial, we will show you how to remove Wiremo Shopify app from your website.
Important:Please, note that once you'll delete the app you won't be able to access Wiremo Dashboard to retrieve your Customer Reviews or/and Q&A.
We'll send your Customer Reviews and Q&A, exported in a CSV file and will delete your Wiremo account in 48h per Shopify GDPR rule.
If you want to migrate to another platform please, contact us immediately after you have deleted your Shopify app.
First, go to your Shopify Admin page and then select Themes (pin 1).
In the actions drop-down menu choose the “Edit code” option to access your active theme’s files (pin 2).
Search for “Wiremo” in your theme files (pin 3) and delete all Wiremo snippets and Assets (pin 4).
For that, you need to open every file starting with "wiremo" in separated tabs (pin 5) and click on the “Delete file” button for every file separately (pin 6). Once done click on the “Save” button. After that refresh the Shopify dashboard and repeat the search for Wiremo files to make sure that there is nothing more to delete.
Below is the list with files and codes you have to delete:
collection.liquid - remove this code:
{% include "wiremo-script" %}
index.liquid - remove this code :
{% include "wiremo-script" %}
product.liquid - remove this code :
{% include "wiremo-microdata" %}
Sections folder -> product.template.liquid - remove these codes :
{% include "wiremo-widget-lite" %} {% include "wiremo-widget" %} {% include "wiremo-script" %}
Snippets folder -> product-card-grid.liquid - remove this code :
{% assign wiremo_widget_lite_product_url = product.url %}{% include "wiremo-widget-lite-collection" %}
Here you can learn how to cancel your Wiremo plan if you’re using a platform other than Shopify.
If you have any questions, please don't hesitate to ask our support team through live chat on our website. We are always here to help you. Thank you for choosing Wiremo.
Welcome to Wiremo! In this step-by-step tutorial, you will find out how to set up and use our customer reviews app for Shopify.
For an easier way to install the Wiremo app on a Shopify store, you can watch the following video tutorial or follow the steps below it.
Open the Admin page on your Shopify Store. Go to Apps and visit the Shopify App Store.
Search for Wiremo and add the app to your store. For an easier way to find the app, please type "Wiremo", or use the direct link: https://apps.shopify.com/product-reviews-app-by-wiremo
On the next page click on the “Install app” button to proceed with the installation.
We will proceed with the installation. Wiremo app charges you on a usage basis, you will pay only for what you use, you can check the Wiremo Growth plan prices by accessing the Pricing page for Shopify.
Once you are ready click on the “START FOR FREE” button (Pin. 1). If you are on a development store, you will have the option to skip to 14 days Trial (Pin. 2).
On the next screen, you will need to Approve your Wiremo subscription by clicking on the "Approve" button.
On the "Wiremo Setup", choose one of the options to continue the installation. You can select either Automatic (Pin. 3) or you can choose Manual installation (Pin. 4).
Further, we will proceed with Automatic installation. Click on “Let’s get started” (Pin. 3). For manual installation refer to the last step of this guide.
To install the Wiremo Review widget on your product page, follow these steps:
On the next window, you will be redirected to the Shopify product customization and you will see the Wiremo review widget block (Pin. 6), you can drag the Wiremo block exactly where you want it to be displayed and make sure to click on the "SAVE" button (Pin. 7).
Next, go back to the Wiremo installation and Click on the Rating widget (Pin. 8) to install it on the product page - this will install the Rating widget (stars) on your product pages.
On the next window, you will be redirected to the Shopify product customization and you will see the Wiremo rating widget block (Pin. 9), you can drag the Wiremo block exactly where you want it to be displayed (As a standard setting, the product rating stars are below the product title) and make sure to click on the "SAVE" button (Pin. 10).
Next. go back to the Wiremo installation click on the "YES, I CLICKED SAVE" button (Pin. 11), and continue the Wiremo installation.
In this step you can change the color of your Main buttons (Pin. 12), Star color (Pin. 13), and widget background (Pin. 14). Also, the Star size can be changed to Small, Medium, or Large (Pin. 15).
Next, select the Widget Layout “List or Grid” - this will be the design of the review widget (Pin. 16).
Once done, click on the “Continue” button (Pin. 18).
Note:You can skip this step and customize these later under your Wiremo dashboard (Pin. 17).
This setting allows you to set up Automated Review Request which will automatically send a review request to your customers after purchase from your store.
You can send a test email (Pin. 26), and if it’s all good, you can click on the “Continue” button (Pin. 27).
Note:You can always change these later under your Wiremo dashboard.
The Wiremo review widget has been already installed on your Shopify store and you can check it by clicking on the product page (Pin. 28). Also, you can change the notification email (Pin. 29).
If you are happy with the Wiremo installation click on the “Yes, all good” button (Pin. 30).
Use “Skip or reinstall the plugin” if you do not see the Wiremo widget installed on your store (Pin. 31).
On the next page, you can go to the Wiremo dashboard (Pin. 32), Import reviews (Pin. 33), or go to the plugin settings (Pin. 34). All the next changes can be done from your Wiremo dashboard.
Here is an example of the Wiremo review widget on a product page.
This type of installation gives you full control over the widget placements in your store. These are shortcodes used to make the display of Wiremo widgets. Each of the options is followed by instructions. Once you are done you can click on “Installed successfully” which will trigger plugin installation on your store.
If you want to learn how to uninstall the Wiremo app from your Shopify store.
Create a Past Order review request campaign for your past orders
Thank you for choosing Wiremo!
In this guide, we will describe how to remove Wiremo from your Squarespace website.
First, you need to access the Squarespace admin page, Select Settings -> Advanced -> Code Injection, and you will be prompted to the page where you’ve imputed Wiremo plugin code on initial setup.
Remove plugin code from Footer (or Header if you’ve inputted it there) and Save changes. See the plugin code in the image below. (Pin 1)
Once you remove it, you will no longer receive the “Payment issues” message on your website. (Pin 2)
Important:If you have a Classic Squarespace website or set up a custom review page note to also remove div code. (Pin 3)
To remove Wiremo Carousel or Wiremo Badge, you will have to delete the code from the Squarespace -> Code Injection. (Pin 4 and Pin 5)
Once done, don’t forget to remove the div codes from pages as well, as shown in the example below. (Pin 6 and Pin 7)
Now you’re all done.
If you have any questions, please don't hesitate to ask our support team through live chat on our website.
We're always here for help.
If you are moving your website from Squarespace to Shopify you can easily migrate your existing reviews. Login to Dashboard and go to Reviews (pin 1). In the right corner of the tabs press on the "Migrate Reviews" button (pin 2).
In the opened pop-up window please fill in all the fields to be able to migrate your reviews:
The identifier can be either URL path or product ID:
Ex. /shop/product1/ or 56c449e28a65e2pop48300bc
Ex: 5500502737050
https://website.com/products/bohemian-style
Note:For Shopify products the identifier is the “Product ID”. If you migrate review to a non-product page use URL path as identifier.
To find your Shopify Product ID go to your Shopify admin page and click on Products
Select the product in your Shopify store you want to migrate the review to (pin 4)
Go to the URL at the top and copy the number that comes after ‘…/products/’ as it is marked in the screenshot below. Use this product ID as identifier for this product page.
To start the migration process please press the "Migrate" button in your Dashboard. Below you can see an example of the migration pop-up window with all the fields fulfilled.
Once the process is finished you will be notified. If you have any question our support team is always online to help you. Thank you for choosing Wiremo!
As you already know we've implemented a new feature - Analyze review sentiment using Artificial Intelligence (AI). It helps you check what the text of the reviews is expressing, is it neutral, positive or negative. Now we would like to present to you the second option to use the AI to help your potential customers to see the main review keywords that were used in your customer reviews. We are proud to present you the Review Keywords feature.
Same as the Sentiment Filter feature the Review Keywords feature is a special one and we use Google AI for it. Using AI, we provide you the possibility to check, find and show the most used words from your latest customer reviews. We call them Review Keywords. Below are some examples of how it works in the widget.
As you can see from the screenshot the review keywords are placed in a separated block "Read reviews that mention" (pin 1). Below are displayed the most used review keywords from your customer reviews. Once your customer press a review keyword (pin 2) the reviews will be sorted and will be shown only reviews that contain the selected keywords. The selected review keywords will be highlighted in the sorted reviews (pin 3). Your customer can select multiple review keywords at the same time. To clear the sort results and start sorting again there is the "Clear all" link (pin 4).
Also related to review keywords, there is the search option. For example, your potential customer didn't found the desired review keyword in the list and want to filter using some special review keywords. For this, we've added the search input. It works the same as by pressing a review keyword. The results are displayed in the same way. The input process is easy, just type a review keyword and press enter.
If you use search before selecting review keywords it will search in all shown reviews, in case the keyword was selected the search will work only for selected reviews.
Important to mention is that the keywords and the search option can be used at the same time.
To enable the feature go to Customize->App Design->General Settings. Scroll down to the final block. Here you can find 2 options
You can use them both at the same time or use them separately.
If you have any questions, please don't hesitate to ask our support team through live chat on our website. We are always here to help you. Thank you for choosing Wiremo.
The Wiremo auto-approve feature is awesome. This is very important to save your time and focus on your business. Also, a very useful and important thing that you can use nowadays is the AI (Artificial Intelligence) to analyze your reviews. We are proud to announce that now you can use it with our new Sentiment Filter feature. Below we will explain what is this, how to use it and why you need it. Read more →
There are lots of notification emails while getting and managing your customer reviews through Wiremo. And we understand that it is very important that all these emails should fit your website design. That's why we've focused to provide you the possibility to adjust all the notification emails. Below we will explain how you can customize all these emails. Read more →
In this article, we will explain how to export your customer reviews to a CSV file using your Wiremo Dashboard. Read more →
In this article, we will explain how to import your existing Facebook reviews to Wiremo.
Note:If you want to import reviews from a CSV file or manually please follow this tutorial
First, you need to login to your Wiremo Dashboard and go to Reviews (pin 1). In the right corner of the tabs press on the "Import reviews" button (pin 2).
In the opened pop-up window press on the "Import from Facebook" button.
Choose the account that you want to use to continue.
Now select the page that you want to use to import reviews and press the "Next" button.
Please read the permissions that are allowed for the Reviews by Wiremo and press the "Done" button.
After that, you will see the confirmation that you've linked Reviews by Wiremo to your facebook page. Press the "Ok" button.
In case you've linked with Wiremo more than one page, on the next step choose the page you want to use to import reviews and press the "Import" button.
Once you're done you will see a pop-up showing you how many reviews were imported.
Important:Facebook reviews with ratings will be imported with the same rating. Reviews with status "Recommend" or "Not recommend" will be imported with the 5 and 3 rating stars, respectively. Also please note that we import only the reviews/recommndations with text, we do not import replies because anyone can reply to the review.
Important:After importing facebook reviews to Wiremo Dashboard it is very important to change the identifier and the reviews' URL. This way your reviews will be displayed properly. After importing the reviews the default identifier will be "pagename-page" and the default URL "host+/reviews/"
If you have any additional question please don't hesitate to contact our support team through live-chat or submit a ticket. Thank you for choosing Wiremo.
