The 21st century generation in marketing is rightfully considered the consumer century. Today, businesses are no longer in full control of brand perception. Instead, customers shape reputations through their experiences, opinions, and shared feedback. As a result, companies are forced to put the customer at the center of every strategic decision. It is no longer enough to simply understand what needs consumers have or which desires they want to satisfy when purchasing products. Modern customers expect personalized experiences, transparency, convenience, and brands that reflect their values and communicate authentically. Read more →
