Introduction
The Squarespace product review widget is a great way for customers to leave product and site reviews on your site. However, there are some drawbacks to using the native Squarespace product review widget that you should be aware of before you add it to your site.
The native product review widget is available only for Commerce Basic or Advanced plan subscribers. If you're not on one of those plans, you won't be able to use the product review option on your site.
The benefits of using a native product review plugin for your website
When you offer customers the ability to write product reviews on your site, you're providing them with a valuable service. Product reviews can help customers make informed decisions about which products to buy, and they can also help you improve your products and services.
Main benefits:
- You can send review request emails (14 days after you fulfill their order)
- You can display your product reviews under your product page
- It's mobile-friendly
For now, these are the only benefits of using a native product review plugin. However, there are other benefits that you can enjoy when you use a plugin that's designed specifically for your eCommerce platform.
- Your customers can easily write reviews on their phones
- You can control how the reviews are displayed, list or grid view.
- You can respond to reviews
- You can increase your SEO ranking with reviews
The drawbacks of using the native Squarespace product review widget
While the Squarespace product review widget does have some benefits, there are also several drawbacks to using it.
- You can't import reviews from anywhere except Etsy
- The review widget itself looks unprofessional
- It's not possible for customers to upload photos to the reviews
- It's not possible for customers to delete or edit their product reviews
- It’s not possible to respond directly to reviews. As an alternative, you can email your customers
- You can't control the number of days the email will go (only default 14 days)
- There is no option to send reminders to your customers
- Customers who placed orders before you enabled product reviews won't receive the product review request email. The email is only sent for orders placed after you enable product reviews
- Lack of email statistics
- No review carousels
- It's not SEO friendly
I can continue this list, but I think you get the point. The most glaring drawback is the lack of control over the reviews. As a business owner, you should have the ability to delete or edit reviews that are posted to your site. Unfortunately, with the native Squarespace product review widget, you don't have that option.
If you're looking for a product review plugin that's designed specifically for Squarespace, we recommend using Wiremo product reviews for Squarespace.
This is a great option if you're looking for a product review plugin that's specifically designed for Squarespace. It offers all of the features that are lacking in the native Squarespace product review widget, and it's also very easy to use.
The benefits of using a professional platform to collect site and product reviews for your business
When you use a professional platform like Wiremo to collect site and product reviews, you'll enjoy a number of benefits that are simply not possible with the native Squarespace product review widget.
Some of the benefits of using Wiremo include:
- You can ask your customers for a review request for your past orders, so you don't miss a purchase without a review!
- You can import reviews from other platforms like Google and Facebook
- The review widget is fully customizable and can be made to match your branding
- It's possible for customers to upload photos to their reviews
- Customers can delete or edit their product reviews
- You can control how the reviews are displayed (list or grid view)
- It's possible to respond directly to customer reviews
- You can collect questions and answers (Q&A)
- You can ask for additional questions when your customers leave a review
- Customers can share their reviews on their social networks
You have full control over the email settings, including when the emails are sent and how often they're sent and you can see detailed statistics of these actions.
Wiremo is also SEO friendly, which means that your product reviews can help you improve your ranking in search engines.
As you can see, there are many benefits to using a professional platform like Wiremo to collect product reviews. If you're looking for a Squarespace review plugin, we highly recommend that you check out Wiremo.
Wiremo is the best solution for your business if you are looking for a Squarespace review plugin. With Wiremo, not only will You have full control over your reviews and be able to respond directly to customers, import them from other platforms, and customize the widget to match your branding - but it is also SEO friendly. That means that your product reviews can help you improve your ranking in search engines.
What are you waiting for? Sign up for Wiremo today!
Conclusion
Now that you’ve been aquatinted with both solutions you can clearly see that native review tools are never the way to go if you want to look successful and professional. To sum up, here are some of the highlights:
- It's not possible for customers to upload photos or delete their product reviews.
- It lacks the ability to respond directly to customer reviews.
- You can't control how reviews are displayed or when your customers receive an email.
