How Wiremo works

In this article, we will explain how to import your customer reviews from your Google Business Profile to Wiremo.

Get more reviews without any hassle. Our QR Code for Google Review page generator makes it simple for customers to leave feedback and boost your business.

How to import customer reviews from Google Business Profile

First, log in to your Wiremo Dashboard and go to Reviews (pin 1). In the right corner of the window press on the "Import reviews" button (pin 2).

In the opened pop-up window press on the "Import from Google" button.

Now you need to sign in to your google account to continue.

At the next step, you'll be asked to grant permission for Wiremo to manage your business listing.

Check everything once again. To confirm just press the "Allow" button.

In case you have more than one business profiles, choose the profile you want to use to import reviews and press the "Import" button.

Once you're done you will see a pop-up showing you how many reviews were imported.

If you have any additional question please don't hesitate to contact our support team through live-chat or submit a ticket. Thank you for choosing Wiremo.

The most important thing for an eCommerce website is to get more money, constantly get reviews and to keep in touch with the customers. That's why we've designed Wiremo Conversations. Below, in this tutorial, we will try to explain why this feature is so important to use and how to do it. Read more →

Nowadays it is very important for online businesses to get, show and share customer reviews. And while it is much easier to show and share the reviews, when it comes to getting reviews it becomes a problem. The biggest challenge is that usually when there are some problems with the product they bought and want to leave a bad review. But what’s with all happy customers? If a client likes something, he will be enjoying it in silence.

Well, how to get reviews after every purchase? The answer is Automated Review Request from Wiremo. Below we will explain how to setup and use it.

Setup Wiremo

It’s easy as pie. All you have to do is to start a free trial. You can test all the features for 14 days.

After that find the detailed setup tutorial for your platform on our support page. Setup the plugin or widget and once it is setup properly, you can follow the steps below.

Create an email template

Before starting to ask your customers for reviews you should create and adjust an email template. With Wiremo you can create 2 types of emails: in-email and on-landing. The main difference between them is that in the first type the customers will have to select a rating, write the review and submit it directly in email without leaving it. In the second type, customers click on the rating and then are redirected to the landing page with your logo and Wiremo widget where they can write the review and submit it. The widget will auto-login your customer.

All the main elements of both types of emails can be adjusted as you wish. Here is a detailed tutorial - How to create an email template for Automated Review Request.

Also, there are some very important settings like:

• On which day after purchase to send emails;
• How many times to ask a customer for the review;
• How to ask the customer that bought more than one product at a time;
• And so on...

Please pay attention to all of them. It is very important not to overdue with the requests, because it could annoy your clients and they will provide you with bad reviews for this, instead of an objective and good review. We recommend to use one reminder.

Now once your template is ready it’s time to start the ARR.

Start Automated Review Request

If your site is on WooCommerce or Squarespace, you probably already installed the Wiremo plugin for your platform, so all you need to do is check these tutorials:

How to setup an automated review request for current orders in WooCommerce plugin

How to setup an automated review request for current orders in Squarespace plugin

How to setup an automated review request for current and past orders in Shopify app

Once you’re done all you have to do is to wait for reviews to moderate them.

Other platform users can also setup and start the Automated Review Request. For this, you’ll need to submit a ticket in your dashboard to our support team to provide you the access to API.

Work with stats

And the final and also important step is to work with stats. Once started, every ARR campaign will provide you information about how many emails were sent, opened, clicked, converted, bounced and so on.

It is very important to check all this. Sometimes, for different regions and business models, the in-email or on-landing requests works differently. Periodically, you should make some tests campaign with different email templates, different subject and text (the subject in email is very important), to find the best working campaign for you.

All these elements will help you get more and more customer reviews and increase your customer loyalty, improve SEO and finally get more sales and money.

Usually, business owners want to use the business name instead to the First and Last name in widget and notification emails. Below we will explain to you how to adjust these settings.

Use business name instead First and Last Name

This setting will enable the use of the business name in the widget and in notification emails. To set up your business name simply login to your Wiremo Dashboard, then go to Customize ⇒ App Configuration. Now in the "Configure your widget" block type the name wish in the "Business name" input box (pin 1). Please don't forget to scroll down and press the "Save" button. Below you can see some screenshot of the customization, provided by one of our customers.

Now go to your website and open the page where you've set up the Wiremo widget. In the widget, press on your profile image (pin 2) and select "View profile" (pin 3)

In the Profile settings window just press on the checkbox "Use business name instead." (pin 4) and then press the "SAVE" button (pin 5).

Now you're done! Thank you for choosing Wiremo.

A very important feature for many of our customers. Below we will explain to you how to adjust all your notification emails to your brand.

Read more →

We are proud, and it's our great pleasure to announce the official launch of a new and great feature - Questions and Answers (Q&A) for our customer reviews widget. In this post, we will show you how to set it up and get the maximum out of it. Read more →

Welcome to Wiremo! We know that many of you had a lot of past orders before start using Wiremo. That's why we've created the possibility to ask your past orders for review. Below we will explain to you how to set up a Review Request campaign for your past orders in the Wiremo plugin for WooCommerce.

Video tutorial

For an easier way to use Wiremo Past Orders Review Request on the WooCommerce website, you can watch the following video tutorial or follow the steps below it.

Read more →