Wiremo And GDPR
What is GDPR?
GDPR stands for General Data Protection Regulation. The GDPR changes would set a new standard for data security and privacy throughout the European Union and beyond. In fact, it would include data privacy and security as an integral part of the fundamental human right for every European Union citizens.
In other words, the changes would give EU citizens an excellent control over their personal information. It would also make the regulatory platform for businesses interestingly simplified. It is noteworthy that businesses within and without the EU would be impacted by the GDPR changes. For businesses outside the European Union, the GDPR changes would affect them provided they collect the personal information of any EU citizen.
Wiremo complies with GDPR and will take every step required to ensure our Clients’ Personal Data security, as data collector and processor.
What the GDPR Entails?
The General Data Protection Regulation entails a number of rights to EU citizens. Some of these rights are shortly outlined.
- Right to access: This implies that an individual can request their personal data and ask to know how the data is used. The company must provide an electronic copy free of charge.
- Right to data portability: This implies that an individual can transfer his or her data from a provider to another.
- Right to be forgotten: This means that a company should be able to delete the personal information of a user if they are no longer customers or if they remove their consent from the company.
- Right to be informed: This implies that a customer must be informed and must freely give his consent before his data can be gathered.
- Right to have information corrected: This means that an individual can update an outdated or incorrect data.
- Right to be notified: This means that an individual must be notified within 72 hours in case of any data breach which would compromise the person’s data.
The GDPR means a lot to businesses. Essentially, it would dramatically change the way businesses handle personal data. The regulation also stipulates that every organization working with personal data to employ a data controller or a data protection officer to handle the GDPR compliance.
How is Wiremo helping you prepare for your business’s obligations under GDPR?
Updated Terms of Service agreement and Privacy Notice – These now convey Wiremo's commitment to the GDPR and your users’ right for privacy.
Secure transfer of user data – Facilitating user data transfers outside of the EU is legitimate under the EU-US Privacy Shield. If you are transferring user data to the U.S. or other countries outside of the EU, take a look at our Online Data Processing Agreement to understand more about your obligations.
Platform updates – If you collect data about EU residents, you are likely considered a data controller under the GDPR. What this means is that you will need to manage your customers’ requests to exercise their rights under this new regulation. We have developed new product features to support your business in processing data subjects requests.
A. Information You Provide to Us:
Your Personal Information: We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, email address, and browser information. You can choose not to provide us with certain information such as your credit card information, but then you may not be able to register with us or to take advantage of some of our features. We may anonymize your Personal Information so that you cannot be individually identified, and provide that information to our partners.
Your Customers’ Personal Information: In order to provide you with the Services, we also receive and store any information you choose to provide us with respect to your customers (“End User Customers”). The End User Customer information (“End User Customer Information”) we receive and store typically includes names and email addresses of your customers, but will consist of any information you choose to provide us with.
Upon sign up, if you choose to ask a friend to install Wiremo for you, we will ask for your friend’s email address to notify him of such a request. Wiremo, Inc. stores this information for the sole purpose of sending this one-time email notification.
B. Information Collected Automatically:
Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when pages in our Website are visited by you. You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device’s acceptance of cookies, but this may prevent you from taking advantage of some of our Website’s features. If you click on a link to a third party website, such third party may also transmit cookies to you.
When you visit the Website, whether as an Wiremo customer or a non-registered user just browsing, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). For example, Log Data may include information such as your computer’s IP address, browser type or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics. We use this information to monitor and analyze use of the Website and the Services and for the Website’s technical administration, to increase our Website’s functionality and user-friendliness, and to better tailor it to our visitors’ needs.
Additionally, as part of our provision of the Services to you, if you install certain software code provided by us on your website, we will also track and collect End User Customer usage information on your website. We also use third parties to collect publicly available information relating to your End User Customers. For more information on how we collect and compile End User Customer Information, please see Section C below.
Technologies such as cookies, beacons, scripts and tags are used by Wiremo Inc. and our third party partners. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing these types of tracking technologies.
Our third party partners also employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do [not] tie the information gathered to our Customers’ or Users’ personal information.
We partner with a third party ad network to either display advertising on our Website or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt out of cookies here (or if located in the European Union, opt out here). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share this button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
C. E-mail and Other Communications:
We may contact you, by email or other means; for example, we may communicate with you about your use of the Website or Services. If you do not want to receive email or other mail from us, please indicate your preference by adjusting the settings on your account screen in the Website. Please note that if you do not want to receive legal notices from us, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at support@wiremo.co.
Where do we store your personal information?
By submitting information, you agree to transfer, storing or processing of your personal information. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.
Wiremo as Data Processor
Our Clients have the possibility to import to Wiremo the data subjects that they control. The contacts’ information may include Personal Data such as full name, email address, customer review and any other kind of data that can be attached as tags for further segmentation of contacts.
We have no direct relation with our Clients’ contacts, but we only store and process data, therefore, Wiremo acts as Data Processor.
Right to Access Data
Clients can request our team to hand over of any of their collected information, or their contacts’ information, in a common format, without any additional charge.
Personal Data security
Wiremo has implemented and maintains reasonable, commercially acceptable security procedures and practices, appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
Access to your Personal Data and Data Subjects you control
A number of key employees may have access to your Personal Data. Below we will list all the people who have access to your data, what is their role in our company, and to what degree they can access or modify your data:
Product Management team: Use Personal Data to get in touch with Clients, analyze user behavior and for troubleshooting. The lead Product Manager can modify or remove Personal Data from third-party services; doesn’t have access to data stored on servers.
Development team: Use Personal Data for troubleshooting. Does not have access to stored Personal Data.
System administration team: might use Personal Data for troubleshooting and service monitoring; can modify or remove data under the supervision of the Data Protection Officer.
Will Wiremo share any of the personal information it receives?
We neither rent nor sell your Personal Information or your End User Customers' Personal Information in personally identifiable form to anyone. We share such Personal Information in personally identifiable form with third parties as described below.
A. Business Transfers:
We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
B. Protection of Wiremo and Others:
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or a court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Wiremo, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We also may be required to disclose an individual’s Personal Information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
C. With Your Consent:
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
Is the personal information secure?
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. The transmission of information via the Internet is not completely secure. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
When you enter your information on our site we encrypt the transmission of that information using transport layer security (TLS).
The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site's privacy policy.
What personal information can I access?
Through your account settings, you may access, and, in some cases, edit or delete the following information you've provided to us:
name and password
email address
profile photo
company name
position in company
location
credit card information
The information you can view, update, and delete may change as the Website changes.
Right to be forgotten
Upon request to Wiremo via the contact information stated on this page, we shall inform you of the purpose of the processing; who receives the information and from where the information originates.
Requests regarding the above shall only be processed if more than 6 months have lapsed since your previous request, unless you can substantiate a special interest in obtaining the information earlier.
What choices do I have?
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our special features. You may be able to add, update, or delete information as explained in Section C above. When you update information, however, we may maintain a copy of the unrevised information in our records. We will retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account by contacting us at support@Wiremo.co. Please note that some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements but barring legal requirements, we will delete your information within 90 days. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
To request removal of your Personal Information from our blog or community forum, contact us at support@Wiremo.co. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Changes to this privacy policy
We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.
Questions or concerns
If you have any questions, complaints or concerns regarding our privacy policies, please send us a detailed message at support@wiremo.co. We will make every effort to resolve your concerns.
Effective Date: May 24, 2018