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This AI review response generator writes replies to Google reviews. Paste a review, pick a tone and get 3 replies you can edit and post, in the same language as the review.
Copy the review from Google and paste it in, then pick the star rating. If the reviewer left stars and no text, the rating alone is enough.
Enter your business name, and the reviewer's first name if you have it. Pick a professional, friendly or short tone.
You get 3 drafts. Copy the one you like, check the details and post it under the review from your Business Profile.
Grouped by star rating, tricky situations and industry. Copy one, fill in the brackets and add a detail from the review before you post it.
Words in [square brackets] are placeholders. Replace [Name] with the reviewer's first name as it shows on Google, [Detail] with something they mentioned and [Contact] with a direct phone number or email. Delete any bracket you don't need.
Keep a reply to a 5-star review short and name one thing the reviewer mentioned, so they can see you read it. These positive review response examples cover the praise owners see most often.
The review is one line of praise, like "Great service!"
Thank you, [Name]. It means a lot that you took a minute to leave us five stars. We hope to see you again at [Business] soon. [Your name], [Role]
The reviewer names what they bought, ordered or booked.
[Name], we're glad the [Service] lived up to what you hoped for. Our team works hard on [Detail], so it's good to hear it showed. Thanks for telling other customers about it. [Your name], [Role]
The reviewer thanks someone on your team.
Hi [Name], I've passed your review to [Staff name], and it made their day. [Staff name] cares about the small things, and you noticed. Thank you for taking the time to say so. [Your name], [Role]
The reviewer says it was their first visit or first order.
Welcome to [Business], [Name]! We're glad your first visit went well, and thank you for writing about it. Next time, ask us about [Service]. It's a favorite with our regulars. [Your name], [Role]
A regular leaves a review after many visits.
You've been with us a long time, [Name], and this review still made our week. Thank you for coming back and for telling others about [Business]. See you on your next visit. [Your name], [Role]
The reviewer wrote several paragraphs about their experience.
Reading your full review was a treat, [Name]. You walked other customers through the whole experience, from [Detail] to the end, and that helps them decide. It also shows us what to keep doing. I'll share it with the team this week. [Your name], [Role]
The reviewer says they will tell friends or family about you.
A recommendation from you means more to us than any ad, [Name]. Thank you for sending friends and family our way. We'll look after anyone who comes in and mentions your name. [Your name], [Role]
The reviewer liked that you were fast or on time.
Being on time matters to us, [Name], and we're glad it showed on your [Service]. Thanks for the five stars and for choosing [Business]. We'll be here when you need us next. [Your name], [Role]
The reviewer celebrated a birthday, wedding, move or other milestone with you.
Congratulations on your [Occasion], [Name]! We were glad to be part of the day, and thank you for writing about it. We hope we can help you celebrate the next one too. [Your name], [Role]
The reviewer says you were worth the money.
Good value is something we work at, [Name], so thank you for pointing it out. We want every customer to feel the [Service] was worth it. Hope to see you again at [Business]. [Your name], [Role]
A 4-star review comes from a happy customer. Thank them as you would for five stars, answer any small point they raised, and don't ask why they held back a star.
Four stars and only good things to say.
Hello [Name], thanks for the great review. We're glad you enjoyed [Detail], and we hope to see you back at [Business] soon. [Your name], [Role]
The reviewer liked the visit and suggested one improvement.
Your suggestion about [Detail] is a good one, [Name], and I've passed it to the team. Thank you for the kind words about the rest of your visit. Let us know what you think next time you're in. [Your name], [Role]
A good experience, but the reviewer mentions waiting.
Thanks for your patience, [Name], and I'm sorry about the wait. We know your time matters, so we've [Change] for our busiest hours. I'm glad the [Service] made up for some of it. [Your name], [Role]
The reviewer enjoyed it but felt the price was high.
We appreciate the honest review, [Name]. Price matters, and I'm glad the quality of the [Service] came through for you. If you'd like options for a smaller budget, ask us on your next visit. [Your name], [Role]
Most things went well, but one part of the order or job was missed.
I'm glad most of your visit went well, [Name], and sorry we missed [Detail]. We've [Change] so it doesn't happen again. Thank you for telling us, and please ask for me next time. [Your name], [Role]
The reviewer mentions directions, parking or access.
Parking can be tricky around here, [Name], so thanks for mentioning it. We've [Change] to make us easier to find. We're glad the visit was worth the search, and thank you for the four stars. [Your name], [Role]
A 3-star review tends to mix praise with a problem. Thank the reviewer, deal with the problem in a sentence or two and offer one concrete next step.
The reviewer liked your team but not what they got.
[Name], thank you for the fair review. I'm glad our team looked after you, and I'm sorry the [Service] didn't match. I'd like to hear more about what went wrong, so please reach me at [Contact]. [Your name], [Role]
Three stars and a vague comment.
Okay isn't what we aim for, [Name], so thank you for being honest. If there's one thing we could have done better, I'd like to know. You can reach me at [Contact]. [Your name], [Role]
The reviewer marked you down for speed.
Sorry for the slow service, [Name]. We've [Change] since your visit so the next one moves faster. Thanks for the three stars despite the wait, and I hope you'll give us another try. [Your name], [Role]
The reviewer felt the value wasn't there.
You expected more for what you paid, [Name], and that's fair feedback. I'd like to hear what would have made the [Service] worth it to you. Please get in touch at [Contact] so we can talk it over. [Your name], [Role]
The reviewer waited for a reply, quote or update that never came.
Chasing us for an update shouldn't be your job, [Name], and I'm sorry you had to. We've [Change] so messages don't slip through again. If anything is still open, call me at [Contact] and I'll handle it myself. [Your name], [Role]
Use these negative review response templates when a customer is unhappy but tells you what went wrong. Apologize once, skip the excuses and give a direct way to reach you.
The reviewer didn't get what they asked for.
We want every order to match what you asked for, [Name], and I'm sorry to hear yours didn't. Please send your order details to [Contact] and I'll look into what happened. I'd like the chance to make it right. [Your name], [Role]
The reviewer felt a team member treated them poorly.
Every customer should feel welcome here, [Name], and I'm sorry that wasn't your experience. I'm looking into it with our team. Would you call me at [Contact]? I'd like to hear your side. [Your name], [Role]
You ran late, rescheduled at short notice or missed the booking.
I apologize for the trouble with your appointment, [Name]. I'd like to find out what happened and set up a new time that works for you. Please reach me at [Contact]. [Your name], [Role]
The product or work didn't meet the standard the reviewer expected.
Hearing that the [Service] fell short is hard, [Name], and I appreciate you telling us. We want to understand what happened. Please contact me at [Contact] so we can talk it through. [Your name], [Role]
The final price was higher than the reviewer expected.
Nobody likes a surprise on the bill, [Name], and I'm sorry this one caught you off guard. I'd like to go through the charges with you line by line. Please call or email me at [Contact] when it suits you. [Your name], [Role]
A reply to a 1-star review has two readers: the reviewer and anyone who reads the review later. Stay calm, keep it short and move the conversation to phone or email.
The reviewer explains step by step what went wrong.
This isn't the experience we want anyone to have at [Business], [Name], and I'm sorry. I'd like to understand what happened with [Detail]. Please contact me at [Contact] so we can go over it together. [Your name], [Role]
One star and a few angry words, with no details.
I'm sorry you left unhappy, [Name]. Your review doesn't say what went wrong, and I'd like to know so we can fix it. Please get in touch at [Contact] and I'll reply myself. [Your name], [Role]
The reviewer asks for their money back in the review.
Your refund request has reached me, [Name], and I want to sort it out with you in private. We can't go through order details in public, so please contact me at [Contact] and I'll look into it. [Your name], [Role]
The reviewer says the job or product failed.
Please accept my apology, [Name]. Our work should last, and I'd like to find out why the [Service] didn't hold up. Call me at [Contact] and we'll set a time to look at it together. [Your name], [Role]
The complaint rests on a misunderstanding. State the facts once, without arguing.
We understand the frustration, [Name], and want to clear up one point for anyone reading: [Policy]. I'd be glad to explain it in more detail. You can reach me at [Contact]. [Your name], [Role]
You solved the problem with the customer, but the review is still up. Don't ask them to change it.
A quick update for other readers, [Name]: we spoke after your review and [Change]. Thank you for giving us the chance to put things right. If anything else comes up, you know where to find me. [Your name], [Role]
Some reviews need different handling: a reviewer you can't place, a rating with no text, a complaint about a named employee or a review you missed for weeks. Reply once, stick to facts and keep staff matters private.
You can't find any record of the reviewer. Reply once, stay calm, then report the review.
We looked for your visit in our records, [Name], and couldn't find it. We'd like to understand what happened, so please contact us at [Contact] with the date and details. If this review was meant for another business, we understand. [Your name], [Role]
Five stars and no words.
Five stars and no words needed, [Name]. Thank you for the rating and for choosing [Business]. We look forward to your next visit. [Your name], [Role]
One star and no words, so you don't know what went wrong.
A one-star rating tells us something went wrong, [Name], but not what. If you're willing to share, I'd like to hear about it and fix it. Please reach me at [Contact]. [Your name], [Role]
The reviewer criticizes a team member by name. Don't repeat the name or discuss discipline in public.
I've read your review and I'm handling it with our team, [Name]. We don't discuss staff matters in public, but I want to hear more about your visit. Please contact me at [Contact]. [Your name], [Role]
The review sat unanswered for weeks or months.
Apologies for the late reply, [Name]. Thank you for the kind words about [Detail], and for your patience with us. We hope to see you back at [Business] soon. [Your name], [Role]
The customer updated the review after you solved the problem.
It was good to hear back from you, [Name], and thank you for updating your review. We appreciated the chance to fix [Detail]. See you next time. [Your name], [Role]
Each industry below gets one reply for a good review and one for a bad one. US health privacy law (HIPAA) limits what a dental or medical practice can say about a patient, so the dental replies never confirm that the reviewer is a patient or mention treatment.
The reviewer praises a dish, a drink or the meal as a whole.
Our kitchen team will be glad to hear it, [Name]. [Service] is one of our chef's favorites too. Thank you for dining with us, and we hope to see you back at [Business] soon. [Your name], [Role]
The reviewer complains about food temperature or slow service.
Hot food served on time is the least you should expect, [Name], and I'm sorry to hear your visit fell short. Please tell me which day you came in so I can look into it with the kitchen. You can reach me at [Contact]. [Your name], [Role]
A positive review. The reply thanks them without confirming they are a patient.
Your kind words mean a lot to our whole team, [Name]. We'll make sure everyone at [Business] sees them. Thank you for taking the time to write. [Your name], [Role]
A negative review. The reply moves it to a phone call and discusses nothing about care or billing.
Privacy rules limit what we can say in a public reply, [Name], so we won't discuss any details here. We'd still like to hear your concerns. Please call our practice manager, [Staff name], at [Contact]. [Business]
A plumbing, HVAC, roofing or cleaning customer liked the speed and the finish.
Glad we could sort out your [Service] so fast, [Name]. [Staff name] will be pleased to hear you noticed the tidy finish too. Thanks for trusting [Business] in your home, and keep our number handy. [Your name], [Role]
The crew arrived late, didn't show up or left the site untidy.
You should be able to count on us to arrive on time and leave your home clean, [Name]. I'm sorry to hear that didn't happen on this job. Please call me at [Contact] so I can look into it and arrange a visit if anything still needs attention. [Your name], [Role]
The reviewer loves their cut, color or treatment and may name the stylist.
Seeing a client leave happy is the best part of the job, [Name]. [Staff name] loved reading your review, and we can't wait to see you at your next appointment. [Your name], [Role]
The client didn't like the result.
Leaving the salon unhappy with your [Service] is the last thing we want for you, [Name]. Please call me at [Contact]. I'd like to hear what went wrong and talk about how we can put it right. [Your name], [Role]
A hotel, B&B or vacation rental guest praises the room, the staff or the location.
Having you stay with us was a pleasure, [Name]. Thank you for mentioning [Detail]. I've shared your review with our front desk and housekeeping teams. We hope to welcome you back to [Business] on your next trip. [Your name], [Role]
The guest complains about noise or room cleanliness.
Sleep and a clean room are what you pay a hotel for, [Name], so I understand your frustration. I've shared your comments with our housekeeping manager. If you'd like to discuss your stay, please contact me at [Contact]. [Your name], [Role]
The customer liked a clear explanation and a fair price.
An honest diagnosis is how we'd want to be treated ourselves, [Name], so thank you for noticing. We're glad your [Service] is done and the car is running well. See you at your next service. [Your name], [Role]
The customer says the car still has the problem after the repair.
I understand how frustrating it is when a problem returns after a repair, [Name]. Please call me at [Contact] or bring the car in, and we'll check it together. I'd like to find out what's going on. [Your name], [Role]
Google shows your reply under the review, marked as a response from the owner. The reviewer gets a notification, and anyone who reads the review later sees your answer too. Google's own help says replying shows customers you value their feedback. Use these rules to check any reply before you post it, including the drafts this generator writes.
Address the reviewer by the name shown on Google and mention one thing they wrote. Google's tips for replying suggest the same.
Two to four sentences cover most reviews. Google advises keeping replies short and simple.
Say sorry for their experience, skip the excuses and give a direct phone number or email so you can sort it out in private.
Never post a reviewer's contact details, order or account history, or anything about their health. Google's tips say never to share a reviewer's private information.
Leave discounts, gifts and promotions out of your replies. Google prohibits offering anything in exchange for posting, changing or removing a review.
End with a real name and role, so the reviewer knows who to ask for.
Google's tips advise against sending the same thank-you to everyone. A template is a starting point, so add something from the review you are answering.
Open your Business Profile, select Read reviews, select Reply next to the review, paste your text and select Reply again. You have to verify your business before you can reply, and you can edit or delete a reply later.
GLocal by Wiremo
GLocal emails you up to 3 AI-written replies each time a new Google review arrives. Tap Post reply in that email and it goes to Google, or tap Edit first to change a word.
Up to 3 AI reply drafts for each new review, by email
Post reply or Edit first, straight from the email
Each review tagged Positive, Neutral or Negative
$29.99/mo for one profile · 30-day money-back guarantee
See how GLocal handles Google review management. To draft replies inside your Business Profile, use our Chrome extension, Google review reply AI Assistant for Chrome.
Pair this with the rest of the free toolkit — every tool feeds the same playbook: rank higher, get more reviews, win the local pack.
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