Have you been looking for positive review response examples lately to cater to the amazing responses coming for your brand?
Well, everyone knows that the feedback you receive from your customers is important for your company, whether you have a big name or just a startup. It’s because ultimately the customers determine the success and longevity of the business.
Now with the widespread internet responding to positive reviews has become vital as you have various sources to receive feedback.
Positive review response examples are essential in order to let your customers know that you value their opinions and are willing to listen to them. This helps the other customers to understand that you are an authentic brand. According to a survey, about 97% of the customers also read the responses to the reviews.
Hence avoid giving them cold or generic responses which might scare your potential customers away. In this post, we will uncover the positive review response examples and how to respond to positive reviews. So let us get started!
How do you respond to a 5-star review?
You might not feel like responding to a positive right away, but if someone were to compliment you in person, who would have responded back right away. Then way make a positive review wait?
Now you might respond to them with a simple ‘thank you for your positive review’, which is all good, but you might want to add a personal touch to your response to increase your ratings and SEO.
Pexels: Customer Review
What to say when replying to reviews?
Respond back to feedback positive review as soon as you get it. You want to come off as an excellent communicator to your customer and that your company is responsive to their needs.
Here is how to respond to good reviews.
Give a Personal Touch
Most people make the mistake of responding to customer with ‘Dear customer’, which is too generic and lack a personal touch. It is best if you use the customer’s name in your response. This will make the customer know that you valued their feedback and took the time out to respond back to them.
Thank the Reviewer
Respond to positive reviews by thanking your customer for taking out time to write kind words. Positive review response examples here would be by saying, ‘thank you for your positive feedback; this made our day.’ Going the extra mile with your responses can humanize your business, making the customer more loyal to your business.
Be Authentic in Your Response
How to respond to a positive review best tip is to always be authentic with your response and personalize your response according to the feedback. Responding to positive reviews by Copy pasting the same message does not make you sound authentic or add a personal touch. This might discourage your customers from writing positive reviews.
Pass on the Positivity
After giving a positive review, your customer has done their part, and now it is your job to respond to positive reviews and spread the positivity further. Sharing a positive social media review is an excellent way to gain new customers.
If you get a positive review on google reviews, you can take a screenshot and post a story of it on your social sites like Instagram or your social website.
Encourage Them to Invest Again
If the client has posted a positive review about your brand, then it is an opportunity for you to ask them to come back to your brand again. As they are pleased with your service, it means they would be willing to invest in your service again.
For example, if a client has posted a positive review about your restaurant’s food quality, you can encourage them to download your mobile application and order online.
How do you respond to a positive review?
Various feedback positive review response examples vary from images to blog posts. Here we will give you 12 positive review response examples that can help you increase your SEO rating and get more customers.
1- Social Media Review
Social media is one of the most popular review platforms where customers trust other customers’ word of mouth. Moreover, how you respond to positive reviews also matters to people. It shows how much you value and respect your clients.
People tend to trust the customer's review on social media more as they are genuine and show what experience others had with your product. A study shows that 32.7% of people do not trust the sponsor's product review.
Having an active online presence and promptly responding to positive feedback is one of the best positive review response examples that makes you more worthy and reliable.
2- Third-Party Review Sites
There are two types of review response examples that your customers can make about your product.
- One is a First-party review in which the company can choose which review they want to display to their audience.
- The second one is a Third-party review in which the responses are collected and displayed on a third party, for example, Google reviews or Facebook feedback. The company has no control over them.
Having your reviews on a third party shows your customer that you are an authentic website and value all feedback you get from your customer.
The best platform for third-party review sites is Google My Business which allows you to register a verified account of your company. Most people search for a product on Google, and what better would be to show your response to positive reviews examples.
Pexels: Google My Business
3- Images Review
Other positive review response examples include using images or graphics. The best way to do so is by showing the before and after of using the product. Your customers will be able to relate to your customers' images more than seeing the pictures of paid models.
A survey shows that about 66% of the users find the images from previous customers helpful when investing in a product hence adding images in excellent review response examples.
4- Video Review
Other responses to positive reviews examples include using video testimonials as they are more engaging. According to a study, about 47% of people watch a video of the product rather than reading all about it. Videos help the customers visualize the product better and convince them to spend on it.
According to TeamUp, a gym management software, positive video reviews can help businesses grow in several ways. For example, video reviews can act as social proof and influence potential customers' purchasing decisions.
5- Independent Experts Review
People find unbiased experts more trustable than the words of the brand itself. Most companies lie about the product to sell it; however, getting an outside expert to review your brand is an excellent positive review response example that makes you appear more trustworthy.
Research shows that 47% of people trust a third-party expert's opinions more. Displaying this type of feedback positive review response examples makes your product more appealing to your audience.
6- Interviews and Stories Review
Telling your customers stories can help you create a bond with your audience on an emotional level. You will be surprised to hear the back stories of your customers related to your product and how it has helped them and inspired them.
Telling these stories remarkably and memorably how to respond to a positive review. The stories your customers tell are natural and authentic. If your brand is not very creative, then using customer interviews and stories as a way of responding to positive reviews examples can help you gain more customers.
7- Blog Post Review
One of the best review response examples is a blog post review. These contain a detailed analysis of a product written in the form of a blog/article. The post might include:
- A comparison of this product with similar others.
- The quality and durability of the product
- Or how to use the product.
The person who writes this blog receives a commission for it for adding an affiliate link that directs the reader to the product website. This type of review provides a valuable and deeper insight into the product that encourages the reader to invest in the product.
The more people read the blog post, the more it increases your chances of gaining more customers.
8- User-Generated Content Review
In today's world, User-generated content has become popular in the content marketing world. It uses a strategy where the customers post about your product or brand online. Your customers' content is more reliable and original; moreover, it is a cost-effective positive review response example that helps you advertise your product online.
About 83% of the people have said to find the user-generated review on their landing page more authentic and trustworthy. It also forms a two-way communication platform between you and your customer.
9- Direct Quotes and Testimonials Review
Your customer is unbiased, and the quote or testimonial they post, whether negative or positive, is an honest review of your product or service. Using the positive feedback, you receive from your customers is a great example of how to respond to positive reviews.
You can use these quotes or testimonials on your websites to help your audience invest in your product.
10- The Media Review
Traditionally brands have been publicizing their products in magazines or newspapers; however, using the same tactic without it seeming like an advertisement is another review responses examples. You can promote your positive customer reviews in popular publications.
This can help you reach your target audience, influence them to invest in your brand, and increase your product or service awareness.
11-Audio Review
In this age where podcasts are quite popular, adding an audio customer review is another positive review response example that delivers a meaningful message to your customers. Having an audio review on your website is a powerful way to connect to your potential customers. Listening to a response delivers a more emotional message and helps them connect with your brand.
12- Brand Ambassadors
Brand ambassadors are a popular concept in order to represent your brand. Make sure that your brand ambassador is honest and that your audience connects to your brand through them. Hence, giving your brand a face that speaks for your product is essential.
Moreover, it helps your audience connect to your brand on a personal level as they can put a face to your product or service, making it an excellent way how to respond to a positive review example.
What would be an example of a positive response?
Here we have restaurant review examples for you that can help you understand how to respond to your customer in a positive way and encourage them to revisit you.
Denny’s Responding to a Positive Review: TripAdvisor
Here we have an example of how Denny’s has responded to a positive review in which the customer has appreciated the staff service and family-friendly environment of the place. In response, we can see that Denny’s has responded by using the reviewer's name, which adds a personal touch to the message, and they have invited the customer to return.
In the end, they have also added the responder's name, which helps give a humanized response to your customer rather than an automated response.
Denny’s Responding to a Negative Feedback: TripAdvisor
As a person who runs a business, you must understand that you might not always receive positive feedback from your customers. You will have to face the negative comments, but how you respond to them will make your brand more trustable. In this review, the customer is complaining about the unhygienic environment and the slow service.
However, the way Denny’s has responded makes it a good restaurant review example where they first thank the customer for feedback and then acknowledge their complaints by telling them they will work on their complaints.
The Bottom Line
We hope that at the end of this article, you are able to realize the importance of responding to positive reviews and how they can help you increase your ratings and reach new customers. By following our positive review response examples, you can reap big rewards and connect with your audience on a personal level.
Thank your customers' time and avoid giving them a generic automated response. So that your audience can see how great your company is and how much you value your customers. So we’ll leave you with the most important thing you need to keep in mind: be creative with how to respond to good reviews!
Tags: positive review, positive review response, review response
