As you steadily grow your eCommerce, offering the best shopping experience on your online store becomes more important than ever before. Interestingly is that you can achieve the result by using a shopping bot on your eCommerce website. The thing is shopping bots are introducing conversational commerce that makes online shopping more human.
This is because potential customers are highly impatient such that the slightest flaw in their shopping experience pushes them away. They end up seeking solutions elsewhere.
Also, the expectations for excellent and consistent customer service are high. Therefore, you must develop solid audience-retention techniques to ensure you engage prospects throughout their buying journey.
The bots can improve your brand voice and even enhance the communication between your company and your audience. However, not all shopping bots can get you the results you desire.
That’s why you should pick the best bots available in the industry. Our article today will look at the best online shopping bots to use in your eCommerce website.
But first, we’ll have an in-depth look at what a shopping bot is.
What is a Shopping Bot? (Plus their Functions)
The shopping bot is an automated system that can accomplish the following tasks, depending on how it is programmed.
Firstly, you can use it as a customer-service system that tackles customer’s questions instantly (through a real-time conversation). In return, it’s easier to address any doubts among prospects and convert them quickly into customers.
Secondly, you can use shopping bots to present the best deals to customers (like discounts) and personalized product suggestions. This makes it easier for customers to navigate the products they are most likely to purchase.
Also, the shopping bot can provide tracking information for goods on transit or collect insights from your audience – like product reviews. That way, you’ll know whether you’re satisfying your customers and get the chance to improve for more tangible results.
However, the functionality of different shopping bots varies depending on how the developers code particular shopping bots.
That also means you’ll have some that are only limited to a specific task while others have multiple functionalities. Again, the efficiency and convenience of each shopping bot rely on the developer’s skills.
Best 15 Online Shopping Bots to Use in Your eCommerce Store.
Birdie is among the best online shopping bots you can use in your eCommerce store. If you’re looking to track down what the audience is saying about your products, Birdie is your best choice.
The shopping bot features an Artificial Intelligence technology that analysis real-time customer data points. As a result, it comes up with insights that help you see what customers love or hate about your products.
This way, it’s easier to develop actionable tactics to better your products and customer satisfaction in your online store.
In general, Birdie will help you understand the audience’s needs and purchase drivers. As a result, it's easier to improve the shopping experience in your online store and boost sales in your business.
Letsclap is a powerful shopping bot that comes with two different conversation solutions. It features a voice assistant that enables customers to voice-record their requests or inquiries. This is a fast and efficient way for customers to get help from the robot.
Apart from the voice solutions, prospects can pose questions or requests in the form of text. The best part is that Letsclap uses voice and text solutions to give instant feedback 24/7 to your audience.
As a result, customers will get the answers to their questions as fast as possible, which enhances audience retention in your eCommerce website.
Remember, prospects are always in a hurry such that a little delay will turn them away. Therefore, Letsclap can ensure you don’t lose potential leads.
Additionally, this shopping bot allows the usage of images, videos and location information. This way, you can add authenticity and personality to the conversations between Letsclap and the audience.
Looking to establish a relationship or a strong bond with your audience? If yes, then WeChat shopping bot software suits you best.
The bot allows you to first befriend your audience within WeChat as a way of bonding. After that, you can market directly to them and offer prospects easy access to your products.
This is an efficient way of ushering success into your eCommerce store. Think of it this way. It’s easier to convert prospects you’ve bonded with, than those you’ve had no connections.
What’s more, WeChat has payment features for fast and easy transaction management.
#4. SMSBump, a Yotpo Company
If you’re specifically looking for a text marketing and automation shopping bot, then SMSBump is right for you.
This bot comes with dozens of features to help establish automated text marketing in your online store. For instance, it comes with a Run A/B testing feature to help you test different SMS messages and measure their performance.
Apart from that, it features ROI Text Automation That enables you to retarget a dormant audience by creating abandoned cart reminders and customer reactivation.
Additionally, you’ll be able to schedule your text messages for the time that suits you best.
ChatShopper is an AI-powered conversational shopping bot that understands natural language and can recognize images. Like Letsclap, ChatShopper uses a chatbot that offers text and voice assistance to customers for instant feedback.
Even better, the bot features a learning system that predicts a product that the user is searching, for when typing on the search bar. This way, ChatShopper can reply quickly with product suggestions for your audience.
However, realize that ChatShopper focuses solely on fashion items, meaning that non-fashion eCommerce stores can’t use it.
#6. Kik Bot Shop
Kik Bot Shop comes as a collection of shopping robots. For instance, it features a Q&A shopping bot to provide answers to all possible questions your audience may have.
In addition, Kik Bot Shop gives you the freedom to choose and personalize entertainment bots in your eCommerce store. This can be another way of connecting to and engaging your audience.
Moreover, Kik Bot Shop allows creating a shopping bot that fits your unique online store and your specific audience.
As a result, you’ll get a personalized bot with the full potential to enhance the user experience in your eCommerce store and retain a large audience.
If you fear that you lack the technical skills to create a shopping bot, don’t worry. Kik Bot Shop offers guides that’ll walk you through the whole process.
If you’re dealing with wedding stuff like engagement rings, wedding dresses or bridal bouquets, BlingChat is the perfect bot for your eCommerce website.
That’s because it specializes in serving prospects looking for wedding stuff and assistance with wedding plans. Therefore, use it to present your ring designs and other related products to get discovered by your audience.
Among the bots for buying online, Operator can streamline the user experience in your eCommerce site.
The shopping robot collects your prospects’ preferences through a reliable machine learning technology to generate personalized suggestions. Also, it provides customer support through question-answer conversations.
More importantly, this shopping bot goes an extra step to measure customer satisfaction. It does this through a survey at the end of every conversation with your customers.
This way, you’ll find out whether you’re meeting the customer’s exact needs. If not, you’ll get the chance to mend flaws for excellent customer satisfaction.
Unlike many shopping bots that focus solely on improving customer experience, Cashbot.ai goes beyond that. Apart from tackling questions from potential customers, it also monetizes the conversations with them.
That is to say, it leverages the conversations with customers, leading them towards buying your products. It does this by using timely and AI-driven product recommendations that are irresistible to prospects.
Similar to many bot software, RooBot guides customers through their buying journey using personalized conversations anytime and anywhere. On top of that, it helps you personalize your shopping profiles so that chatbot conversations with prospects can sound more natural.
What’s more, RooBot enables retargeting dormant prospects based on their past shopping behavior.
Also, it facilitates personalized product recommendations using its AI-powered features, which means, it can learn customers’ preferences and shopping habits.
#11. Beauty Gifter
Are you dealing with gifts and beauty products in your eCommerce store? If so, you’ll want to check out Beauty Gifter. It features a chatbot named Carmen that helps customers to find the perfect gift.
Even more, Beauty Gifter gathers information from your audience to generate personalized gift ideas.
It is doing so by posing questions to customers on the categories and the kind of gift or beauty products they are looking for.
Readow is the shopping bot you’re looking for if you’ve specialized in selling books on your eCommerce website.
It engages prospects through conversations to provide a curated list of books (in terms of genre preference and other vital details) that customers are most likely to buy.
The thing is, Readow harnesses the power of Artificial Intelligence (AI) to learn what customers want, and provide personalized suggestions. It doesn’t rely on a premade list.
#13. Shopify Messenger
Shopify Messenger is another chatbot you can use to improve the shopping experience on your site and boost sales in your business. This is because it responds to customers’ questions fast and allows them to shop directly from the conversations. This facilitates quick buying.
Furthermore, customers can access notifications on orders and shipping updates through the shopping bot.
This way, you’ll improve order and shipping transparency in your eCommerce store. Also, Shopify Messenger features a 14-day free trial.
So, if you’ve been wondering whether it’s the perfect shopping bot for your business, you’ll get the chance to try it out and decide which one suits you best.
NexC is another robot to streamline the shopping experience in your eCommerce store. The shopping robot offers solid customer support in simple steps.
The customers will only have to provide details of the products they want together with several characteristics. And since NexC is powered with Artificial Intelligence (AI) technology, it finds the products that match customers’ specifications.
More interestingly, upon finding the products customers want, NexC ranks the top three that suit them best, along with pros, cons and ratings.
But that’s not all. NexC provides personalized reviews and product recommendations. This way, customers can make the purchase decision quickly.
You can deploy the AI-powered chatbot directly onto your website and boost lead conversion in your business. The Yellow.ai bot offers both text and voice assistance to your customers. Therefore, it enhances efficiency and improves the user experience in your online store.
Even more, the shopping robot collects insights from conversations with customers. You can use the insights to improve the performance of your online store.
On top of that, the shopping bot offers proactive and predictive customer support 24/7. And if a question is complex for the shopping bot to answer, it forwards it to live agents.
This ensures customers aren’t stuck when they have tough questions that require real humans to intervene.
Why You Need The Best Online Shopping Bot To Improve Your Online Store
Shopping bots are taking eCommerce to the next level. They are recreating the business-customer relationship by serving the exact needs of customers, anytime and anywhere.
That’s because most shopping bots are powered by Artificial Intelligence (AI) technology, enabling them to learn customers’ habits and solve complex inquiries.
In addition to that, shopping bots come with lots of benefits to transform your eCommerce store including:
- 24/7 Customer Support – Shopping bots can help customers anytime since they are automated. And customers appreciate it when your business is always available to answer their questions. This way, they can make the purchase decision quickly, making it easier to boost sales in your online store;
- Personalization –Shopping bots learn the exact thing a specific customer wants through conversations with prospects. Therefore, the bots can generate customer-specific product suggestions and recommendations;
- Reduced Costs –Since they are automated, shopping bots require minimum or no human supervision to offer reliable customer care services. In return, you spend less on the customer care team.
But with many shopping bots in the eCommerce industry, you must be thorough when choosing the perfect fit for your online store.