No matter how perfect your product is, at some point, you will have to deal with returns. It’s an inevitable part of doing business, but that doesn’t mean it has to be a headache. The right Shopify returns app can automate the entire process and make it painless for both you and your customers. In this article, we will show you the 10 best Shopify returns apps to streamline your process and make returns a breeze.
What is a Shopify Returns App?
A returns app for Shopify is a tool that helps streamline the process of handling product returns for your store. Typically, these apps provide a self-service return portal for customers, as well as automated return shipping labels and tracking. Some also offer additional features like return insurance and automated restocking.
Returns can be a hassle for both customers and merchants, so having a good returns app can help make the process smoother and more efficient. In this article, we'll take a look at some of the best Shopify returns apps available.
The 10 Best Shopify Returns Apps
There are a lot of Shopify returns apps out there. How do you know which one is the best for your store?
We've compiled a list of the 10 best Shopify returns apps to help you make the best decision for your store.
1. AfterShip Returns Center
Key features at a glance:
- Flexible Return Resolutions
- Multiple-Supported Returns Methods
- Track and manage all returns and RMA requests in one place
- Automatically generate an RMA once the returns request is submitted
- Sync and track your return orders on the AfterShip dashboard
- Add tags and images of how an item is received to process returns faster
- Customize your branded returns page with your shopify logos, URL, and returns policy
Best used for:
- Returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.
Price:
- Free plan available. Additional charges may apply.
2. Returnly by Affirm
Key features at a glance:
- Refund to original payment method
- Return for store credit
- Email integration
- Exchange for different variant
- Custom eligibility window during the holidays
- Nested return reasons
- Different product exchanges
- Fully branded Return Center
Best used for:
- Automated returns, exchanges, gift returns & more
Price:
- 14-day free trial
- Paid Plan: From $99/month. Additional charges may apply.
3. ReturnZap ‑ Returns Management
Key features at a glance:
- Supports 6 customer-facing languages
- Easy Returns for your Customers
- Effortless Returns Management for Shop Admins
- Powerful Dashboard for Managing Returns
- Automated pre-paid labels
Best used for:
- Managing and tracking all your returns on one easy-to-use dashboard
Price:
- 14-day free trial
- Free plan available. Additional charges may apply.
4. Rich Returns
Key features at a glance:
- Allow Exchanges for another product variant or an entirely different product
- Automate Prepaid Shipping Labels Using Our Return Shipping Label Tool
- Fully Customized Returns Portal
- Analytics & Business Intelligence
Best used for:
- Automating returns and exchanges, auto-generate return shipping labels, and keep customers informed throughout the entire process
Price:
- 7-day free trial
- Paid Plan: 9$/month
5. Return Prime: Order Returns
Key features at a glance:
- Charge for return labels and deduct from customer's refund.
- Restrict returns or exchanges on specific orders or products.
- Design and send email notifications to your customers in any language via the Return app.
- Ask customers for photos and additional information in the return app before they can request a return or exchange.
- Connect your logistic account and send return labels instantly to your customers.
- Create return reasons specific to a product/collection.
- Refund via gift card, discount coupon, or directly to the customer's card on behalf of each return.
- 14 Day refund on all paid plans, no questions asked.
Best used for:
- Managing a Returns Centre with refund, exchanges to avoid shipping loop
Price:
- Free plan available. Additional charges may apply.
6. Return & Exchange Portal by ReturnGO
Key features at a glance:
- Easy Returns & Exchange
- Customized Returns Portal
- Customized Return Policy
- Store Credit
- Return Score AI (Optional)
- Returns Management Dashboard
- Product Exchange
- Prepaid Return Shipping Labels
Best used for:
- Provide your customers alternatives to refunds such as offering product exchanges and store credit.
Price:
- 7-day free trial
- Paid Plan: from 17$/month. Additional charges may apply.
7. Sorted Returns Center
Key features at a glance:
- Returns management dashboard
- Branded returns portal
- Returns labels
- Refunds & exchanges
Best used for:
- Automated Returns, Labels, Branded Portal, Refunds & Exchanges
Price:
- 14-day free trial
- Free plan available
8. Easy Returns Management System by Spice Gems
Key features at a glance:
- Send Prepaid Return Shipping Label to Customer
- Automate Return Shipping Labels
- Allows your customers to return Multiple Products in a Single Request
- Highly Informative and Graphical Reports
- Custom Return Reasons
- Return time window
- Exclude Products from Return
- Disable International Returns
- Override Return Rules
Best used for:
- Handling Return Requests & send Prepaid Shipping Labels
Price:
- 30-day free trial
- Paid Plan: $19.99/month
9. Return Rabbit
Key features at a glance:
- Actionable analytics & ROI-based reporting
- Fully branded returns portal
- Powerful exchanges & recommendations
- Custom automation and business rules
- Easily offer labels and track packages
- Completely automated from start to finish
Best used for:
- Maximizing your revenue by converting refund requests into exchanges while providing an excellent experience for your customers so they want to come back
Price:
- Free plan available
10. Exchange It Returns Manager
Key features at a glance:
- Quick processing and straightforward navigation.
- Easy to process the exchange of products that are not worth the same.
- Automatically uses the original shipping and email address when you want to initiate an exchange.
Best used for:
- Easily integrating exchange requests into your regular workflow.
Price:
- 7-day free trial
- Paid Plan: 9.99$/month.
How to Choose the Right Shopify Returns App for your store
There are a few things to keep in mind when choosing a Shopify returns app for your store. The first is the price. Some apps are free, while others charge a monthly or yearly fee. Make sure to compare the features of each app to see which one is the best fit for your needs.
Another thing to consider is the return policy of the app. Some apps offer a full refund if the customer is not satisfied, while others only offer a partial refund. Make sure to read the fine print before choosing an app so you know what you're getting into.
Finally, take a look at the reviews of the app. See what other store owners have to say about it before making your final decision. With so many options available, there's no need to settle for an app that doesn't meet your needs or has poor reviews.
Conclusion
We hope you enjoyed our roundup of the best Shopify returns apps! No matter what your return policy is, these apps can help you streamline the process and make it as easy as possible for your customers. If you're still on the fence about which app is right for you, take a free trial or reach out to the app's support team to get more information. And if you have any other questions about returns or Shopify in general, feel free to post them in the comments below!
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