Trust is the single most important thing in the world of business. Believe it or not, 83% of customers would recommend a company they trusted to others. In this short article, we show you five great methods to earn trust from customers, that your company needs to grow.
5 Ways to Earn Trust from Customers
-
Use content marketing and give people what they want to earn trust easily
Customer trust and marketing are not separated at all. Actually, they go hand in hand. The prime example of this is content marketing. Everyone should know exactly what you stand for and exactly what you are in the business of providing. Plus, you should target only those people who may be interested in your business. Don’t deal in click bait and other gimmicks.
The negative reviews of your previous customers are what build real trust for your potential future customers. Negative feedback is the reality of doing business in the real world, and people know it. You don’t have to seem to be perfect, because it comes across as suspicious to most people. Never hide or delete these reviews, because your customers intentionally look for them.
Same with social media. Try to handle negative reviewers but never delete these comments. Customers aren’t stupid, and they can sniff out if you keep only the positive comments. And when you approach naysayers professionally, it can even increase your reputation. Indeed, negative feedback is a win-win for you in the trust department.
-
Build an unbeatable customer service team
In the era when customer feedback is king, you can’t skip out on creating a great customer service team to earn the trust of your buyers. Hire people who are brilliant communicators, can convey the core values of your business and can tell you accurately what your customers need and lack. Therefore, your customers will respect you and you can improve on your services and products.
Trust is a thing that is not easy to earn, and it takes a long time but may take only a second to lose forever. This is why you need to maintain it with loyalty programs. There are numerous ways to implement it, but the most important facet is to ensure that it makes a difference in your customers’ lives. You should try out different loyalty programs and see what works best.
Generally, the best programs are gradual, meaning that your customers can start with smaller rewards and advance toward bigger and bigger rewards.
-
Encourage and ask for online reviews
The majority of customers don’t give you any feedback if you don’t ask for it. Think about it: Why would they do it? This is why you should take every possible step to gain more customer reviews. Most companies miss out on these opportunities. One of the best moments to ask is right after purchase.
Many customer review platforms help you make this process simple, such as Wiremo.
We also recommend incentivizing customers to leave reviews but not with direct rewards. For example, you shouldn’t offer discounts to reviewers. This leads to many fake reviews. One great idea is to run a contest among them or conduct a monthly prize drawing for your customers.
All in all, we know that it takes time to build your customers’ trust in your company. There are no shortcuts in this process. Keep doing what we recommended to you in this article and you will experience your success quicker than you’d expect.
