"My Google reviews" means one of two things. If you own a business, it's the reviews customers left on your Business Profile: sign in, search Google for my business or your business name, and select Read reviews. If you mean the reviews you wrote about other places, open Google Maps on a computer and go to Menu > Your contributions > Reviews, or in the Google Maps app tap Contribute > View your profile > See all reviews.
Below are the steps for computer, iPhone and Android, with screenshots and a short video, plus where replies to your reviews show up, whether you can see who liked a review, and what to check when a review is missing.
How to See Google Reviews for Your Business
Anyone can read your reviews on Google Search and Google Maps. To reply, you need to be signed in to the Google Account that manages the profile, and the profile has to be verified. If the Reply button is missing, you're in the wrong account or the profile isn't verified yet.
Video Guide: Find Your Google Reviews
Prefer to watch? This short video walks through finding your Google reviews.
On a Computer: Google Search
- Sign in to the Google Account that manages your Business Profile.
- Search Google for my business, or for your business name and city.
- Your profile opens with the owner tools at the top. Select Read reviews.
- Next to any review, select Reply to answer it.
Google's help page on finding your Business Profile lists this route first. The same panel holds your review link, your Performance report and the buttons to edit your profile.
On a Computer: Google Maps
- Open Google Maps
Go to Google Maps in your browser.
- Search for your business
Type your business name exactly as it appears on your Business Profile and pick it from the suggestions. Add the city if the name is common.
- Open the Reviews tab
Click Reviews in your business profile.
- Sort, search and reply
Use Sort to switch between the most relevant, newest, highest and lowest rated reviews, or search your Google reviews: type a word into the review search box to find every review that mentions it, such as "parking" or a staff member's name. When you're signed in as the owner, a Reply button sits under each review.
The same steps show the reviews of any business, so you can also read what customers say about a competitor.
On an iPhone or Android Phone
The old Google My Business app is gone. Google now has you manage your profile, reviews included, in the Google Maps app, or you can search "my business" in the Google app.
- Open the Google Maps app
Install it from the Google Play Store (Android) or the Apple App Store (iPhone) if you don't have it, and sign in with the account that manages your profile. - Open your business
Tap Business at the bottom right to open the profile you manage. You can also type your business name into the search bar and pick it from the list.
- Tap Reviews
Scroll the profile until you reach the Reviews section and tap it. You get the same list as on a computer.
- Sort and reply
Sort the list, then tap Reply under a review to answer it from your phone.
If You Manage Several Locations
Opening each profile one by one gets slow past a handful of locations. To manage several profiles at once, Google points you to Business Profile Manager, where you pick the location from a list before you read its reviews. Agencies and chains often add a review tool on top so every location's reviews land in one inbox (more on that below).
Check What Customers See
Signed in as the owner, you see buttons and notices customers never get. To see your reviews the way a customer does, open a private window in Chrome and search for your business, or switch to incognito mode in the Google Maps app.
How to See the Google Reviews You Wrote
Google keeps every review you post under your own Maps profile, called Your contributions. Sign in with the account you used to write them.
On a Computer
- Open Google Maps.
- Click Menu (the three lines at the top left).
- Select Your contributions, then the Reviews tab.
On an iPhone or Android Phone
- Open the Google Maps app.
- Tap Contribute, then View your profile.
- Scroll and tap See all reviews.
These steps come from Google's help page on adding, editing and deleting Google Maps reviews. Next to each review you'll find More, with Edit review and Delete review inside. Google notes that an edited review shows the date of the last edit as its post date. Our guide on how to edit or delete a Google review you wrote walks through both.
Can't find a review you're sure you posted? Google may still be checking it, or it may have removed it for a policy reason. Why a Google review is not showing up covers how long posting takes and the usual causes.
How to See Replies to Your Google Reviews
When a business answers your review, the reply appears under your review on the business's profile and in your own review list. Google's review help page for owners says "The person who wrote the review is notified when you reply," so check your Google Maps notifications and the email address on your Google Account.
To find a reply later, open your reviews the way described above (Your contributions on a computer, or See all reviews in the app) and look under the review. Owners can edit or delete their reply at any time, so a reply you saw last week may read differently today.
Can You See Who Liked Your Google Review?
No. On a computer, other people click Helpful under your review. In the Google Maps app they tap the heart, or press and hold it to pick an emoji such as Helpful or Love. Either way you get a notification, but Google Maps Help says of the Helpful button: "The author is notified but your name and info aren't shown." You see how many people reacted under your review, never who they are.
Why Can't I See My Google Reviews?
Work through these in order:
- Wrong Google Account: you're signed in with a personal account, not the one that manages the profile or wrote the review.
- The review is still being checked: Google checks reviews against its policies, and its page on missing or delayed reviews says this can take a few days.
- Google removed it: Google takes down reviews that break its policies, such as spam, and doesn't restore them.
- The reviewer deleted it: if a customer removes their review or their Google Account, the review goes too.
- Your profile changed: after two profiles merge, Google says reviews from both can take a few days to show, and a suspended profile is hidden until it's reinstated. Google has also turned reviews off for some categories, such as schools for ages 6 to 18. If the whole profile is missing, start with why your business is not showing up on Google.
- A display glitch: clear the cache, or check on another device or in a private window.
For reviews that were there and then vanished, see Google reviews missing: how to fix it and our guide to recovering deleted Google reviews.
How to Reply to Your Google Reviews
Managing your Google reviews comes down to reading new ones, replying, and reporting the few that break Google's rules. Google's steps to reply: go to your Business Profile, select Read reviews, select Reply next to the review, type your answer and select Reply again. Google says replies "usually take up to 10 minutes to review, but sometimes a review can take up to 30 days" before they go public.
In our study of 286 Google Business Profiles, 59% answered at least 80% of their recent reviews (65% of the 257 that had reviews). Among businesses in the top 3 for their own category near their address, 71% did, against 47% of those in places 4 to 10. The sample is small and self-selected, so it shows a pattern, not proof that replying moves rankings.
What makes a reply worth reading:
- Answer within a day or two, so the reviewer still remembers the visit.
- Mention something from the review: the dish, the job, the staff member. Copy-pasted thank-yous read as automated.
- Keep negative replies calm and short. Apologize where it fits, and give a phone number or email to sort it out privately.
- Write for the next customer. Everyone who opens your profile can read your replies, not only the reviewer.
Our guides on how to respond to Google reviews and replying to negative reviews include templates. Stuck on a tricky one? Paste it into the free Google review reply generator, pick a tone, and edit the draft before you post it. If you'd rather draft replies inside Google itself, use the Google Review Reply AI Assistant extension for Chrome and Firefox.
Can You Delete a Google Review About Your Business?
No. As the owner you can't edit or delete reviews customers post. You can reply to any review, and you can report one that breaks Google's rules, for example spam, offensive language, a conflict of interest or a review about a different business.
To report a review, select Read reviews, then Report next to the review, choose the reason and select Send report. Google's page on reporting inappropriate reviews says the check typically takes several days, and you can follow its status in the Reviews Management Tool. More detail in can businesses delete Google reviews and how to remove bad reviews from your Business Profile.
If you haven't claimed your profile yet, do that first at Google Business Profile. Google verifies you by phone, email, video or postcard, depending on the business. Until the profile is verified, you can read its reviews but you can't reply to them.
Why Your Google Reviews Matter
Reviews sit right next to your name on Google Search and Maps, so they're often the first thing a new customer reads about you. Google's own guide to local ranking says "more reviews and positive ratings can help your business's local ranking."
Fresh reviews count too. In the same 286-profile study, the median profile with reviews had 53 of them and a 4.9 rating, and 25% of all profiles had received no review in the 90 days before the audit. A profile with recent reviews tells customers the business is still open and still doing good work. The importance of Google reviews goes into the trust and ranking side.
Get More Google Reviews the Right Way
Happy customers often skip the review because nobody asked, or because the review form takes too many taps to find. Send them straight to it:
- Copy your review link from your profile (Read reviews > Get more reviews). Our guide on getting your Google review link shows every way to find it.
- Turn that link into a printable QR code and a short URL with the free Google review QR code generator, then put it on receipts, tables or Google review cards.
- Send customers who've never posted one our walkthrough on how to leave a Google review.
Ask every customer, not only the ones you expect to be happy. Google's review policy forbids offering discounts or gifts for reviews, and it forbids asking only satisfied customers. Google removes reviews posted for an incentive. With automated review requests, your booking or POS system sends the same link to every customer after the job.
Managing Reviews Across Several Profiles
Google's own tools work well for one location. With several locations or client profiles, the hard part is noticing new reviews in time. GLocal's Google review management pulls the reviews of every connected Business Profile into one dashboard, with an Unreplied tab, AI reply drafts you edit before publishing, alerts for new reviews and a Deleted tab that lists reviews Google removed. Plans start at $29.99/month. There's no free trial; you get a 30-day money-back guarantee instead.
My Google Reviews: Common Questions
How do I see my Google reviews?
For reviews of your business, sign in to the account that manages your Business Profile, search Google for "my business" or your business name, and select Read reviews. For reviews you wrote, open Google Maps and go to Menu, Your contributions, Reviews on a computer, or Contribute, View your profile, See all reviews in the app.
Where can I see the reviews I left on Google?
In your Google Maps profile. On a computer, click Menu at the top left, then Your contributions and the Reviews tab. On an iPhone or Android phone, open Google Maps, tap Contribute, then View your profile, and scroll to See all reviews. You need to be signed in to the account that wrote them.
How do I see my Google Business Profile reviews on my phone?
Open the Google Maps app with the account that manages the profile, tap Business at the bottom right, and go to Reviews. You can also search "my business" in the Google app. The separate Google My Business app no longer exists, so you won't find reviews there.
Can I see who liked my Google review?
No. Google notifies you when someone marks your review as Helpful or reacts to it in the Maps app, and you see how many people did, but not their names. Google Maps Help says the author "is notified but your name and info aren't shown."
How do I see replies to my Google reviews?
Open the review in your own review list (Your contributions on a computer, See all reviews in the app) or on the business's profile, and the owner's reply sits under it. Google also notifies you when a business replies to your review.
Why can't I see my Google reviews?
Check that you're signed in to the right Google Account first. After that, the usual causes are a review Google is still checking, a review Google removed for a policy reason or as spam, a review the customer deleted, or a problem with the Business Profile itself, such as a suspension or a merged duplicate.
