If you're running a business or are a customer looking to invest in a company, you might be aware of how crucial Google reviews are and the importance of managing them efficiently. Google reviews help businesses reach a wide audience and convert them into loyal customers. Wiremo can help you get more Google reviews.
Google reviews can make or break a business's online reputation! It might sound exaggerated, but consider this: if a business has a rating of less than three stars, 56% of potential customers would hesitate to invest in its products or services.
Many people, however, find it challenging to access their Google reviews. If you're one of those struggling to find Google reviews, you've come to the right place.
This article will guide you on how to view and manage your Google reviews effectively. So, let's dive in!
How do I see my Google reviews?
As a consumer, you understand the importance of Google reviews as they help you get the feel of the business by judging by other people's experiences. Google has made the integration among users easier by creating an option on Google Maps to leave reviews for sharing your experience with other people.
However, people sometimes want to make changes to their google reviews and often ask where are my google reviews. To see my google reviews, a person has to be signed into their Google account to view or manage their Google reviews. Read below as we guide you on how to see my google reviews.
Here in this tutorial, it is assumed that you are already signed in to your Google account. If that is not the case, then simply sign in by entering your email address and password.
How to see my Google Reviews?
First, we will help you with ‘how can I see my google reviews’ that you might have made in the past. To see my Google reviews that you have made in the past, you need to follow the steps we have mentioned below.
- First, you need to sign in to your Gmail account.
- Next, you have to go to maps.google.com, or you can open the google maps mobile application.
- Then you have to click on the three-line icon that will appear on the top left corner of the google maps screen.
- After you click on the three lines icon, you will see a number of options appear on the left side of your screen.
- One of the options would be on ‘your contributions’ with a few other options. Click on that to see my google reviews.
Now you have to go to the option of reviews in order to see my Google reviews that you have made in the past.
Now you will be able to see all my google reviews that you have made in the past and can edit them the way you want to. However, if you are a business owner, you will not be able to edit or delete the comment of the customers due to the policies set by Google.
How to find my google reviews on Mobile
Now you may ask how to see my google reviews on my mobile phone. For this, you can either download the Google maps mobile application or open google maps using your browser.
You will see a plus sign of ‘Contribution’ at the bottom. Click on the option to see my google reviews.
When you click on Contribution, there will be an option of ‘View my Profile’ that will appear below your name.
In order to find my google reviews click on the view my profile option, and all of your reviews will appear on the screen.
How do I find my google reviews on Desktop?
The answer to how to find my google reviews is already given in the above section on how to see my google reviews that you have made in the past.
To find my google reviews on desktop, open maps.google.com in your web browser and click the Menu icon () on the screen's upper left side.
After that, click on the option of Reviews. Then you will be able to see my google reviews that have previously been made.
How to find my google reviews on Google Play
The answer to how can I see my google reviews on Google Play is similar to how you find my google reviews on the mobile application.
If you are unsure how to see my google reviews on google play, follow the steps below.
- First, you have to launch the Google Play store app on your Android or iPhone device.
- Next, you must tap on your profile picture in the top right corner of your mobile phone device.
- Now you will be able to choose the “Manage apps and Device” option. Click on that Google review button.
- After that, you will be able to see a number of options. Select the option of “Ratings and Reviews”.
- Tap on the posted tab if you want to see my google reviews.
- If you want to see the apps that you have not reviewed, then select the option ‘Unreviewed tab”.
How to search google reviews of my business
Above, we have explained how do I find my google reviews for consumers. But if your company is on Google My Business, then you know how important it is to track all of your reviews and reply to them. However, often businesses struggle with that how to see my google reviews. If you, too, cannot see my google reviews, then follow the steps below.
- First, you need to open your business profile on the Google My Business dashboard.
- You will have the option to see the reviews the users leave if you click on the “last reviews” option.
- After you are able to see the recent reviews, you can click and reply to the posted reviews.
- If your business is in more than one location, then click on “All Locations” and select the one you want to “Manage reviews” at.
How to search google reviews of my business from mobile
If you are questioning how do I find my google reviews on mobile, then all you have to do is download the application and register your business. Within the application, you will be able to see the option of reviews, click on the Google review button, and you will be able to see the user ratings and reviews.
Now that you know the answer to how can I see my google reviews let's move on to the next part of managing my Google reviews.
How to manage my Google reviews?
Now that you know how I see my google reviews, you need to know how you can manage the reviews you have made. Google allows you to add, edit and delete your reviews, making it easier for the audience to keep their reviews up-to-date.
How to add or rate Google reviews
Remember that if you are doing a business review, you have to follow the policies set out by Google. Any comment that goes against the policy of google, then your review might be deleted.
Avoid foul language or posting inappropriate content if you do not want your comment to be removed. Remember, Google sets out these policies to keep the reviews relevant and trustworthy. You can go to prohibited and restricted content for reviews to learn more about these policies.
To do a review about a business, sign in to Google Maps on your desktop or mobile phone. Next, you have to search for the place you want to post a review.
Next, scroll through the page, and on the left side, you will see the option of ‘Write a review’ click on this google review button.
Now you can leave a review for the place and even rate it out of five stars. Click on the number of stars you want to rate the business for. After that, you can click on the post option, and your review will be posted to the public.
Your review will now appear in Google maps until you delete it or take it down the Google itself. After your review is published, you can now share, edit or delete your review. This means that you can even edit your rating and any picture you have posted.
How to edit or delete Google reviews
If you want to make changes to your review, you must launch Google maps on your browser or mobile phone application. At the top left, you will see the three lines. Click on the Menu that looks like this. After that, click on “Your contribution” Reviews. Now go to the review you want to edit or delete by clicking on the option of More that looks like this. Then you can select the option of either Edit or Delete review and then follow the steps that appear on your screen.
How to reply to reviews
Now that your business knows where my google reviews are, you need to know how you can manage the reviews posted about your business by your customers. Your consumers can leave reviews for the public to see on Google Maps; hence it is essential that the reviews they have left do not scare your audience away.
Even though Google manages comments that are off-topic or have any explicit content or language, their policies ensure that the reviews are fair and helpful to the users. However, Google does not provide you with the option to edit or delete any negative reviews to ensure authenticity.
As a business, you understand the importance of reading and replying to your consumers' comments. Whether they are positive or negative, both of the comments need your attention. The negative reviews require damage control; hence make sure you reply in a way that does not leave a wrong impression about your business.
If you have never replied to a review before, you will have to verify your business listing on Google first, ensuring that the person answering is the real business owner. Below, we have mentioned how to respond to reviews using both Google Maps and Google My Business.
Using Google Maps
From your computer
If you are replying to the reviews using your computer from Google my business, you first have to ensure that your business profile is verified. After that is done, enter your business's name on the search bar and click on search. Then go to the Reviews option, and there you will be able to see and reply to the reviews that have been made.
From your mobile
Similarly, ensure your account is verified on your mobile phone, and then open the Google Maps application. After that, search for the name of your business, or you can tap on the three straight lines Menu icon on the top left side of your screen and tap on your business profile. Then you have to tap on Reviews, and you will be able to see and reply to the reviews.
Using Google My Business
From your computer
After verifying your account, sign in to your account; if you have multiple listings, look at the menu option on the left and click on Manage Reviews. From there, you will be able to choose the location of the business. If you have a single listing, then simply click on Reviews, and you will be able to find the reviews. Merely write a response under a review and click on Post.
From your mobile
Go to the Google My Business application on your mobile device; after verifying your business, tap on the option of Customers and select Reviews. You will be directed toward all the reviews that have been made publicly.
The responses you make under the reviews will be visible publicly, not just to the person who posted the review. Hence make sure that the answer you make is genuine and user-friendly.
The Bottom Line
By the end of this article, we hope you have a clear understanding of how to access and manage your Google reviews.
Many consumers often wish to modify or update their reviews but are unsure about where to find them, preventing them from editing their public feedback.
However, with Google Maps, users have control over their reviews – a fact that often goes unnoticed.