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Top 10 Great Shopify Faq App List for Your Store [2022]

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shopify faq app

Shopify is a powerful eCommerce platform that gives businesses of all sizes the ability to sell online. And while it’s a great platform, there are always going to be questions that come up. That’s where Shopify FAQ apps come in. These apps help you answer common questions that your customers may have, so they can get the information they need and make a purchase with confidence. In this blog post, we’ll share the top 10 great Shopify FAQ apps to help you get started.

What are Faq Apps?

If you’re looking for a way to streamline your customer support, reduce the number of support requests, and provide a better overall experience for your customers, then a FAQ app is a great option.

FAQ apps allow you to create a Knowledge Base of frequently asked questions that your customers can search through to find answers to their questions. This not only saves you time by reducing the number of support requests, but it also allows your customers to self-serve and find answers on their own.

There are a number of different FAQ apps available on Shopify, so we’ve compiled a list of some of the best ones to help you choose the right one for your store:

The Top 10 Great Shopify Faq Apps

1. HelpCenter | FAQ Chat Helpdesk

Key features at a glance:

  • Intuitive FAQ builder
  • Live Chat and Chatbot
  • HelpDesk ticketing system
  • Contact form

Best used for:

  •  Provide your customers with a simple, easy-to-navigate tool to find their answers instantly.

Price:

  • 7-day free trial
  • Paid Plan: From $3.99/month

2. EasySlide Accordion tabs & FAQ

Key features at a glance:

  • 3rd party integrations
  • Easily configured
  • Installation process is straightforward and fully automated
  • Great Flexibility
  • Live chat & email support 7 days a week
  • A marketplace of Dropshipping & Print-on-Demand Products

Best used for:

  • Accordion tabs for your Product Description or FAQ page

Price:

  • 7-day free trial
  • Paid Plan: From $5/month

3. Product Questions and Answers by Simprosys InfoMedia

Key features at a glance:

  • Product pages Auto SEO
  • Mailchimp & Klaviyo Integrations
  • Highly Customizable

Best used for:

  • Quickly respond product related queries for your online store.

Price:

  • Free plan available

4. Ez FAQ

Key features at a glance:

  • FAQ page automatically created in your Store
  • Change the look and feel using CSS
  • Create FAQ categories for your questions
  • WYSIWYG text editor for rich-text answers
  • Show optional date stamps for timely answers
  • Drag to sort the category order
  • Automatic anchor-tags for FAQ categories

Best used for:

  • Create a new Shopify Page in your store complete with your FAQ details

Price:

  • 5-day free trial
  • Paid Plan: $4.99/month

5. Product Questions & Answers by Appify Commerce

Key features at a glance:

  • Simple yet significant user interface
  • Import/Export questions and answers with a single click
  • Quick and easy to integrate Mailchimp
  • Customizable email templates
  • Customers can sort questions by vote or date
  • Admins can post questions & answers on their own regarding products to help customers

Best used for:

  • Boost your product sales by answering customer queries upfront and display them on the product page

Price:

  • Free plan available

6. Product FAQ Page by Elfsight

Key features at a glance:

  • Well-structured FAQ Shopify app for easy-to-find answers
  • Display your FAQ app the most user-friendly way
  • Works on any Shopify website
  • Regular live updates
  • Handy editor (no coding required)
  • Premium support

Best used for:

  • Add an accordion FAQ page with product questions and answers

Price:

  • 7-day free trial
  • Paid Plan: $5.99/month

7. Store FAQ Page, Customer FAQs by Avocados Lab

Key features at a glance:

  • Responsive and modern customizable templates
  • Supports latest app block extensions (section everywhere)
  • Native store language translations
  • Google FAQ schema support to boost store SEO (on dedicated FAQ page)
  • Rich text editor for answers
  • Nightly backups
  • Allow customers to search for FAQs through search bar

Best used for:

  • Create beautiful FAQ page, support page or product FAQs

Price:

  • 5-day free trial
  • Free plan available

8. Detective FAQ Chat & Helpdesk

Key features at a glance:

  • Static FAQ Page
  • Product & Collection FAQs
  • Customer Support Widget
  • Powerful Admin Panel

Best used for:

  • FAQ, Chat, Email, and Order Tracking all in an easy-to-use widget.

Price:

  • 5-day free trial
  • Free plan available

9. Advance FAQ by Zestard Technologies

Key features at a glance:

  • All the Questions/Answers show as per Topic(category-wise).
  • Create multiple Topic and Questions/Answers from admin.
  • Responsive and Mobile-Friendly FAQ View
  • Store owners can add the New Advanced FAQ page to the menu.

Best used for:

  • Easy to show the FAQ  section on any page of the store and also a separate page can be displayed that can be linked at any corner of the store.

Price:

  • 7-day free trial
  • Paid Plan: From $2.99/month

10. POWR: FAQ Page | Help Center

Key features at a glance:

  • Easily display questions and answers in a Q&A section.
  • Include shipping details, your refund policy, and more on your Help Center page.
  • Add a search bar to make your FAQ accordion searchable.
  • Enable upvoting or downvoting on answers.
  • Add half-width sections to maximize space on your page and display FAQs side by side.
  • Supports product info text in any language.
  • Mobile responsive on any device.

Best used for:

  • Create FAQs for multiple pages or a dedicated Help Center.

Price:

  • Free plan available

How to Choose the Right Faq App for Your Store

There are a few things you should keep in mind when choosing a FAQ app for your Shopify store. First, think about what features are most important to you and your customers. Do you need an app that allows customers to ask questions directly from your product pages? Or would a more general FAQ page be sufficient?

Additionally, consider the design of the app and how well it will fit with the overall look and feel of your store. Some apps offer more customization options than others, so if you have a specific vision for how you want your FAQ section to look, be sure to find an app that can accommodate that.

Finally, pay attention to the reviews and ratings of the app before making your final decision. This will give you a good idea of what other users think of the app and whether or not it is likely to meet your needs.

Tips for Using Faq Apps in Your Shopify Store

Assuming you have already decided to use a Shopify FAQ app in your store, here are some tips to get the most out of it:

  • Use clear and concise questions and answers.
  • Arrange your FAQs in an easily digestible format, such as by topic or product category.
  • Take advantage of search engine optimization (SEO) features offered by most FAQ apps. This will help ensure that your FAQs are easily found by potential customers.
  • Make sure to regularly update your FAQs as new products are added or changes are made to existing products. This will keep your FAQs relevant and helpful for customers.
  • By following these tips, you can maximize the usefulness of your Shopify FAQ app and ensure that it is truly helping to improve customer satisfaction with your store.

Conclusion

There are a lot of great Shopify FAQ apps out there, but the ones on this list are some of the best. They're all easy to use, reliable, and offer a wide range of features. No matter what your needs are, you're sure to find an app on this list that will work for you. So if you're looking for an FAQ app for your Shopify store, be sure to check out these 10 great options.